Troubleshooting

Chapter 12

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Replace the print cartridges

Ink is spraying the inside of the HP All-in-One when I print a photo

Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type.

Solution: Make sure you load photo paper in the input tray before you print a borderless print job.

Copy troubleshooting

Use this section to solve these copy problems:

•Nothing happens when I try to copy

•Parts of the original do not appear or are cut off

•The printout appears enlarged on the page

•The printout is blank

•A borderless copy has white space around the edges

Nothing happens when I try to copy

Cause: The HP All-in-One is turned off.

Solution: Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The original is placed incorrectly on the glass.

Solution: Place your original with the side you want to copy or scan face down on the left front corner of the glass.

Cause: The HP All-in-One might be busy copying or printing.

108 Troubleshooting