HP HSC/I 1000Base-SX, I 1000Base-T manual Lanadmin -x cardinfo nmid lanadmin -x stats drv nmid

Gigabit Ethernet Resources

Contacting Your HP Representative

Make sure that ERROR and DISASTER log classes are enabled when log files are collected.

Prepare the formatted output and a copy of the log file for your HP representative to further analyze.

•Prepare a listing of the HP-UX I/O configuration you are using for your HP representative to further analyze. Use the ioscan(1M) command to help collect this information

•Try to determine the general area within the software where you think the problem exists. Refer to the appropriate reference manual and follow the guidelines on gathering information for that product.

•Document your interim, or “workaround,” solution. The cause of the problem can sometimes be found by comparing the circumstances in which it occurs with the circumstances in which it does not occur.

•Create copies of any Internet or Gigabit Ethernet link trace files that were active when the problem occurred for your HP representative to further analyze.

•In the event of a system failure, a full memory dump must be taken. Use the HP-UX utility savecore(1M) to save a core dump. Send the output to your HP representative.

•Run the lanadmin command to collect card configuration and statistics. Examples: For HP-UX 10.20, execute:

lanadmin -x card_info nmid lanadmin -x stats drv nmid

For HP-UX 11.0 and later, execute: lanadmin -x card_info ppa lanadmin -x stats drv ppa

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