HP I 1000Base-T, HSC/I 1000Base-SX manual Contacting Your HP Representative

Gigabit Ethernet Resources

Contacting Your HP Representative

Contacting Your HP Representative

If you have no service contract with HP, you may follow the procedure described below, but you will be billed accordingly for time and materials.

If you have a service contract with HP, document the problem as a Service Request (SR) and forward it to your HP representative. Include the following information where applicable:

•A characterization of the problem. Describe the events leading up to and including the problem. Attempt to describe the source and symptoms of the problem.

Your characterization should include: HP-UX commands; communication subsystem commands; job streams; result codes and messages; and data that can reproduce the problem. You should also provide a network map with the host name, IP/Internet address, and station address of each system connected with the HP system.

Illustrate as clearly as possible the context of any message(s). Prepare copies of information displayed at the system console and user terminal.

•Obtain the version, update, and fix information for all software. For example, to check the version number, execute:

what /stand/vmunix grep gelan or the swlist command and look for GigEther-00 (for gelan on HP-UX 11i and later)

or

what /stand/vmunix grep igelan or the swlist command and look for GigEther-01 (for igelan on HP-UX 11i and later).

To check the version of your kernel, execute uname -r.

This allows HP to determine if the problem is already known and if the correct software is installed at your site.

•Prepare copies of the /etc/hosts, /etc/rc.config.d/hpgelanconf (or hpigelanconf), and /etc/rc.config.d/netconf files.

•Execute the dmesg command and record messages about the status of the card.

•Execute the lanscan -vcommand and record the output.

•Execute the display command of the lanadmin diagnostic on the Gigabit Ethernet interface and record the output.

•Record the troubleshooting flowchart number where you are unable to resolve the problem.

•Record all error messages and numbers that appear at the user terminal and the system console.

•Save all network log files: /var/adm/nettl.LOG00 and nettl. LOG01 /var/adm/nettl.LOG000 and nettl. LOG001 (for HP-UX 11i and later)

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