Notation Conventions, Support and Service Library | HP NonStop NS

About This Guide

Support and Service Library

OSM is the required system management tool for servers that use 6780 switches in ServerNet clusters, but OSM also provides system management for earlier versions of ServerNet clusters.

For other documentation related to operations tasks, refer to Appendix C, Related Reading.

Support and Service Library

These NTL Support and Service library categories provide procedures, part numbers, troubleshooting tips, and tools for servicing NonStop S-series and Integrity NonStop NS-series systems:

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Hardware Service and Maintenance Publications

Service Information

Service Procedures

Tools and Download Files

Troubleshooting Tips

Within these categories, where applicable, content might be further categorized according to server or enclosure type.

Authorized service providers can also order the NTL Support and Service Library CD:

•Channel Partners and Authorized Service Providers: Order the CD from the SDRC at https://scout.nonstop.compaq.com/SDRC/ce.htm.

•HP employees: Subscribe at World on a Workbench (WOW). Subscribers automatically receive CD updates. Access the WOW order form at http://hps.knowledgemanagement.hp.com/wow/order.asp.

Notation Conventions

Hypertext Links

Blue underline is used to indicate a hypertext link within text. By clicking a passage of text with a blue underline, you are taken to the location described. For example:

This requirement is described under Backup DAM Volumes and Physical Disk Drives on page 3-2.

General Syntax Notation

The following list summarizes the notation conventions for syntax presentation in this manual.

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HP NonStop NS manual Notation Conventions, Support and Service Library, Hypertext Links, General Syntax Notation

Contents

Part Number Published Product Version Supported Release Version Updates RVUsAbstract Document History Part Number Product Version Published HP Integrity NonStop NS-Series Operations Guide Introduction to Integrity NonStop NS-Series Operations Determining Your System Configuration Monitoring EMS Event Messages ServerNet Resources Monitoring and Recovery 10-2 10-310-4 10-5 11-1 11-211-5 11-8 Power Failures Preparation and Recovery 15-19 15-2015-21 15-22 Preventive Maintenance Related Reading Converting Numbers Examples Figures Tables What’s New in This Manual Manual InformationNew and Changed Information Document History Xiv About This Guide Who Should Use This Guide What Is in This Guide Converting Numbers Where to Get More Information ServerNet Cluster Manual Support and Service Library Notation ConventionsHypertext Links General Syntax Notation Maxattach InterruptsAllowsu on OFF Inspect OFF on Saveabend Code Received Notation for MessagesEnter RUN Code Backup Up Event number = number Subject = first-subject-valueProc-nametrapped in SQL in SQL file system Operator Change Bar Notation Introduction to Integrity NonStop NS-Series Operations When to Use This Section Monitoring the System and Performing Recovery OperationsUnderstanding the Operational Environment What Are the Operator Tasks? Preparing for and Recovering from Power Failures Stopping and Powering Off the SystemPowering On and Starting the System Performing Preventive Maintenance Determining the Cause of a Problem a Systematic Approach Responding to Spooler ProblemsProblem-Solving Worksheet Updating Firmware Situation Facts Escalation Decision Problem-Solving WorksheetProblem Facts Possible Causes Task 1a Determine the Facts About the Problem Task 1 Get the FactsTask 1b Determine the Facts About the Situation Category Questions to Ask Task 2 Find and Eliminate the Cause of the Problem Task 2a Identify the Most Likely Cause Task 2b Fix the Most Probable Cause of the Problem Task 3 Escalate the Problem If NecessaryTask 3a Determine Whether You Need to Escalate the Problem Task 3b Provide Documentation System Consoles Task 4 Prevent Future ProblemsLogging On to an Integrity NonStop Server Opening a Tacl Window Opening a Tacl Window Directly From OutsideViewOpening a Tacl Window From the Low-Level Link Select StartProgramsOutsideView32 Overview of OSM Applications Launching OSM Applications Service Procedures Determining Your System Configuration Modular Hardware Components Integrity NonStop NS16000 Systems Integrity NonStop NS14000 Systems Integrity NonStop NS1000 Systems Recording Your System Configuration Terms Used to Describe System Hardware ComponentsDevice System Resource or Object SCF System Naming Conventions Using SCF to Determine Your System ConfigurationSCF Configuration Files SCF Assume WS $L1.#TERM1 Using SCF to Display Subsystem Configuration InformationSave Configuration SCF Listdev Example 2-1. SCF Listdev Command OutputSCF Listdev Listing the Devices on Your System Subsystem Name Logical Name Device Type Description Backup processor number and PIN of the specified deviceSpecified device Displaying SCF Configuration Information for Subsystems TCP/IP SubsystemSCF Assume Process $ZTCO Displaying Information for the TCP/IP Subsystem $ZTCO Kernel Subsystem Storage SubsystemSCF Assume Process $ZZKRN Displaying Information for the Kernel Subsystem $ZZKRN Example 2-2. SCF ADD Disk Command Output Info Disk $SYSTEM,OBEYFORMMirrorlocation 11,1,12 Cbpoollen ServerNet LAN Systems Access Slsa Subsystem ADD Adapter $ZZLAN.E0154 Location Type G4SA AccesslistInfo Tape $*,OBEYFORM SCF Assume Process $ZZLAN WAN Subsystem Additional Subsystems Controlled by SCFDisplaying Information for the WAN Subsystem $ZZWAN Subsystem Objects Controlled by SCF page 1 Subsystem Objects Controlled by SCF page 2 X25AM Displaying Configuration Information-SCF Examples Example 2-3. SCF Info Process Command OutputExample 2-4. SCF Info SAC Command Output Info Proc $ZZKRN.# Example 2-5. SCF Info Process $ZZWAN Command Output Example 2-6. SCF Info Line Command OutputInfo Process $ZZWAN Info Line $line-name, Detail Overview of Monitoring and Recovery Monitoring Tasks Working With a Daily ChecklistFunctions of Monitoring Tools for Checking the Status of System Hardware Task Operator’s name Date & time Monitored Using These Resource Tools See Monitoring System Components ServerNet Cluster 6770 Hardware General Tasks Specific Tasks For More Information, See Daily Tasks ChecklistAdditional Monitoring Tasks Monitoring and Resolving Problems-An Approach Using OSM to Monitor the SystemUsing the OSM Service Connection Top-Down Approach OSM Management System Icons Indicate Problems Within Expanding the Tree Pane to Locate the Source of Problems Using System Status Icons to Monitor Multiple Systems Attributes Tab Using Alarm and Problem Summaries Alarm Summary Dialog Box Using SCF to Monitor the System Suppressing Problems and AlarmsRecovery Operations for Problems Detected by OSM Monitoring Problem Incident Reports Example 3-1. SCF Status Tape Command Determining Device States State Substate Explanation SCF Object StatesSCF Object States page 1 SCF Object States page 2 Servicing Special Example 3-2. System Monitoring Command File Automating Routine System Monitoring Example 3-3. System Monitoring Output File page 1 Example 3-3. System Monitoring Output File page 2 Example 3-3. System Monitoring Output File page 3 Location LED Name Color Function Using the Status LEDs to Monitor the SystemStatus LEDs and Their Functions page 1 Status LEDs and Their Functions page 2 FC-AL I/O Related Reading Status LEDs and Their Functions page 3Related Reading for Monitoring Task Tool For information, see What Is the Event Management Service EMS? Monitoring EMS Event MessagesTools for Monitoring EMS Event Messages ViewPoint on OSM Event Viewer ViewPointWeb ViewPoint Related Reading for Monitoring EMS Event Messages System Processes Processes Monitoring RecoveryTypes of Processes Processes IOPs Generic Processes Monitoring Processes Monitoring System Processes Monitoring IOPs Monitoring Generic ProcessesMonitoring the Status of $ZZKRN Monitoring the Status of All Generic Processes CLCI-TACL $CLCI Stopped PID Initiates the operation of a generic process Recovery Operations for ProcessesSupported for the subsystem manager processes Communications Subsystems Monitoring and Recovery Communications Subsystems Local Area Networks LANs and Wide Area Networks WANs LAN Service Provider Subsystems Supported Object Connectivity By Monitoring Communications Subsystems and Their Objects Monitoring the Slsa SubsystemMonitoring the Status of an Adapter and Its Components To monitor the status of an adapter SCF Status Adapter $ZZLAN SCF Status SAC sac-nameSCF Status SAC $ZZLAN.G11123 SCF Status PIF pif-name Monitoring the WAN Subsystem Monitoring Status for a Swan ConcentratorSCF Status PIF $ZZLAN.G11123 SCF Status LIF $ZZLAN.L11021A , Detail Monitoring Status for a Data Communications Device System displays a listing similar toSCF Status Adapter $ZZWAN SCF Status Device $ZZWAN.#device-name To monitor a single WANBoot process, type SCF Status Process $ZZWAN.#boot-processMonitoring WAN Processes SCF Status Process $ZZWAN Monitoring CLIPs Monitoring the NonStop TCP/IP SubsystemMonitoring the NonStop TCP/IP Process SCF Listdev Tcpip Monitoring NonStop TCP/IP Routes Monitoring NonStop TCP/IP SubnetsMonitoring Line-Handler Process Status SCF Status Route $ZTCO SCF Status Line $LHCS6S, Detail Info Process $NCP, Lineset Tracing a Communications Line For Information About Refer to Recovery Operations for Communications SubsystemsRelated Reading for Communications Lines and Devices page 1 WAN Subsystem Configuration and Management Manual Related Reading for Communications Lines and Devices page 2 ServerNet Resources Monitoring and Recovery ServerNet Communications Network Integrity NonStop NS16000 ServerNet Connectivity Integrity NonStop NS16000 System Integrity NonStop NS14000 ServerNet Connectivity Integrity NonStop NS14000 System with Ioam Enclosure Integrity NonStop NS1000 ServerNet Connectivity System I/O ServerNet ConnectionsMonitoring the Status of the ServerNet Fabrics Monitoring the ServerNet Fabrics Using OSM Monitoring the ServerNet Fabrics Using SCF SCF Status Servernet $ZSNET Identifying ServerNet Fabric Problems Normal ServerNet Fabric States Recovery Operations for the ServerNet Fabrics Recovery Operations for a Down Disk Due to a Fabric FailureRecovery Operations for a Down Path Between Processors Recovery Operations for a Down Processor Adapters and Modules Monitoring and Recovery Gigabit Ethernet 4-Port Adapter G4SA Adapters and ModulesFibre Channel ServerNet Adapter Fcsa Monitoring I/O Adapters and Modules Port ServerNet Extender 4PSE State Description Monitoring the FCSAsSCF Status Adapter $ZZSTO.#FCSA*, Detail Monitoring the G4SAs SCF Status Adapter $ZZLAN.G1123 Service, Device, and Enabled States for the G4SA page 1 Recovery Operations for I/O Adapters and Modules Monitoring the 4PSEs Related Reading for I/O Adapters and Modules ServerNet/DA Manual Processors and Components Monitoring and Recovery Overview of the NonStop Blade Complex LSU CPU Monitoring Processors Automatically Using Tfds Monitoring and Maintaining ProcessorsSummary, these terms describe the Nsaa processor Term Description Monitoring Processor Status Using the OSM Low-Level Link Processor Status Display OSM Representation of Processor Complex Identifying Processor Problems Monitoring Processor Performance Using ViewSysProcessor or System Hangs Viewsys OSM Alarms and Attribute Values Processor HaltsHalt code = %nnnnnn Freeze code = %nnnnnn Recovery Operations for Processors Recovery Operations for a Processor Halt Select Processor ActionsHalt Click Perform action Halting One or More ProcessorsReloading a Single Processor on a Running Server Reload / run-option , run-option Using Tacl Reload to Perform ReloadSelect FileStart Terminal Emulator Noswitch Primenoprime fabric Omitblade ABC NoswitchPrimenoprime Fabric Using the OSM Service Connection to Perform Reload Select Reload, click Perform action Recovery Operations for a System Hang Dumping a Processor to Disk Freezing the System and Freeze-Enabled ProcessorsEnabling/Disabling Processor and System Freeze See Using Rcvdump to Dump a Processor to Disk on FUP Purgedata dumpfile Using Rcvdump to Dump a Processor to DiskBefore You Begin FUP Info dumpfile Blade Element ReintegrationCPU n has been dumped to dumpfile Troubleshooting and Recovery Operations for Disk Dumps Submitting Information to Your Service ProviderBacking Up a Processor Dump to Tape Replacing Processor Memory Submitting Tapes of Configuration and Operations Files Other Files to Submit to Your Service ProviderBackup $tape, CPU0,$SYSTEM.SYS00.CONFTEXT Submitting Tapes of Processor Dumps Additional Information Required by Your Service Provider For Information About Tool See Disk Drives Monitoring and Recovery For information about Overview of Disk DrivesInternal Scsi Disk Drives For information about See M8xxx Fibre Channel Disk DrivesEnterprise Storage System ESS Disks Task See Monitoring Disk DrivesMonitoring Disk Drives With OSM Monitoring Disk Drives With SCF Status Disk $*, SUB Magnetic Status Disk $DATA09, Detail To display the status of the disk $DATA01Status $DATA01 Status $DATA02-M To display the status of all disks Status Disk $ To display the detailed status of the disk $DATA01 Status $DATA01, DetailTo display status of all paths for $DATA00 Status Disk $DATA00 Monitoring the Use of Space on a Disk Volume Primary and Backup Path States for Disk DrivesMonitoring the State of Disk Drives Monitoring the Size of Database Files Monitoring Disk Configuration and Performance ExampleTo check the size of the file DATA1.MEMOS FUP Info DATA1.MEMOS, Detail Problems Possible Symptoms Identifying Disk Drive ProblemsPossible Causes of Common Disk Drive Problems Recovery Operations for Disk Drives These SCF commands control Disk objectsCommon Recovery Operations for Disk Drives page 1 Command Description Common Recovery Operations for Disk Drives page 2 Customer Support Center or your service provider Recovery Operations for a Down Disk or Down Disk Path Reset Disk $volumeReset Disk $WD8 Start Disk $volume Report such as this one is sent to your home terminal Recovery Operations for a Nearly Full Database FileFUP Alter MEMOS, Maxextents Info MEMOS, Detail 10-16 Tape Drives Monitoring and Recovery Overview of Tape Drives Monitoring Tape Drives Monitoring Tape Drive Status With OSM OSM Monitoring Tape Drives Connected to an Fcsa OSM Monitoring Tape Drives Connected to an IOMF2 Monitoring Tape Drive Status With SCF Listing similar to this one is sent to your home terminalSCF Status Tape $TAPE0 Listing such as this one is sent to your home terminal Mediacom Status Tapedrive $TAPE0 Monitoring Tape Drive Status With MediacomMediacom Status Tapedrive Identifying Tape Drive Problems Common Tape Drive ProblemsSymptom Problem Possible Causes Monitoring the Status of Labeled-Tape Operations Recovery Operations for Tape Drives Recovery Operations Using the OSM Service ConnectionPerforming an OSM Action on a Tape Drive Performing an OSM Action on a Multiple Tape Drives Related Reading for Tapes and Tape Drives page 1 Recovery Operations Using SCFSCF Command Description Related Reading for Tapes and Tape Drives page 2 Printers and Terminals Monitoring and Recovery Overview of Printers and Terminals Monitoring Printer and Collector Process Status Monitoring Printer StatusMonitoring Collector Process Status Spoolcom DEV $LASER Recovery Operations for Printers and Terminals Recovery Operations for a Full Collector Process 12-4 TMF States on Applications Monitoring and RecoveryMonitoring TMF Monitoring Data Volumes Monitoring the Status of TMFTmfcom ~ Status TMF TMF States Tmfcom responds with output similar toTMF subsystem can be in any of the states listed in Table TMF States page 1 Monitoring the Status of Pathway TMF States page 2Status *, Prog $*.*.PATHMON = Status Pathway = Status Pathmon Pathmon StatesPathcom responds with output such as Request is waiting for a RUN Program to finish Request is waiting for an object that has been locked byAnother requester Power Failures Preparation and Recovery ESS Cabinets on System Response to Power Failures NonStop NS-Series Cabinets Modular CabinetsNonStop S-Series I/O Enclosures External Devices Preparing for Power Failure Configure OSM Power Fail SupportESS Cabinets Air Conditioning Power Failure Recovery Monitor Power SuppliesMonitor Batteries Maintain Batteries Procedure to Recover From a Power Failure Setting System Time 14-6 Starting and Stopping the System Alerts on Powering On a System Powering On the System From a Low Power State Powering On the System From a No Power StateSelect Power On System Select Hard Reset Click Perform Action 15-4 Starting a System Loading the SystemAlerts Normal System Load System Load to a Specific Processor System Load Disks System Load Paths for a Normal System Load System Load Paths in Order of UseDisk Drive Enclosure Path Group Module Slot Configuration File Data Travels Starting Other System Components Performing a System Load System Load Dialog Box Click Start system Performing a System Load From a Specific Processor Reloading Processors Using the Reload Command Reloading Processors Using OSMReloading Processors Reload 01 15, Prime Logical Processor Reload Parameters Anticipating and Planning for Change Minimizing the Frequency of Planned OutagesStopping Application, Devices, and Processes = SHUTDOWN2, Mode Orderly Volume $DSMSCM.ZDSMSCMStop DSM/SCM RUN Stopscm Halting All Processors Using OSM Stopping the SystemSpoolcom supervisor-name, SPOOLER, Drain Tmfcom Stop TMF Powering Off a System System Power-Off Using OSMSystem Power-Off Using SCF From the Processors Actions menu, select Halt Fans Are Not Turning Troubleshooting and Recovery OperationsEmergency Power-Off Procedure Green LED Is Not Lit After POSTs Finish System Does Not Appear to Be Powered OnComponents Fail When Testing the Power Recovering From a System Load Failure Info Subsys $ZZKRN Backup $TAPE, $SYSTEM.ZSYSCONF.CONFSAVE, Listall Getting a Corrupt System Configuration File AnalyzedRecovering From a Reload Failure Exiting the OSM Low-Level Link Opening Startup Event Stream and Startup Tacl Windows 15-23 NonStop NS-Series Hardware Installation Guide Related Reading for Starting and Stopping a System Creating Startup and Shutdown Files Startup on Shutdown on Startup Managed Configuration Services MCSAutomating System Startup and Shutdown For More Information Processes That Represent the System ConsoleShutdown Example Command Files $ZHOME Alternative Ciin File Establishing a Ciin File Modifying a Ciin File Ciin File Option Results If a Ciin File Is Not Specified or Enabled in OSMConftext Ciin Entry Example Ciin Files Reload /TERM $ZHOME, OUT $ZHOME Writing Efficient Startup and Shutdown Command Files Command File Syntax= Start Term = Start Term TERM1, TERM2, TERM3, TERM4, TERM5, TERM6 Avoid Manual Intervention Use Parallel Processing Investigate Product-Specific Techniques How Process Persistence Affects Configuration and StartupTips for Startup Files Obey $SYSTEM.STARTUP.STRTSYS Startup File ExamplesSystem Startup File 16-13 TCP/IP Stack Configuration and Startup File Spooler Warm-Start FileTMF Warm-Start File Obey $SYSTEM.STARTUP.SPLWARM 16-15 16-16 Lines Startup File CP6100 Lines Startup FileATP6100 Lines Startup File Expand Direct-Connect Line Startup File Printer Line Startup FileExpand-Over-IP Line Startup File Tips for Shutdown Files Shutdown File Examples System Shutdown File Obey $SYSTEM.SHUTDOWN.STOPSYS Lines Shutdown File CP6100 Lines Shutdown FileATP6100 Lines Shutdown File Direct-Connect Line Shutdown File Printer Line Shutdown FileExpand-Over-IP Line Shutdown File Spooler Shutdown File TMF Shutdown FileObey $SYSTEM.SHUTDOWN.SPLDRAIN Tmfcom / in $SYSTEM.SHUTDOWN.TMFSTOP, OUT $ZHOME 16-24 Monitoring Physical Facilities Preventive MaintenanceChecking Air Temperature and Humidity Cleaning System Components Cleaning Tape Drives Handling and Storing Cartridge Tapes 17-4 HP Integrity NonStop NS-Series Operations Guide-529869-005 Page When to Use This Appendix Tools and Utilities for Operations Disk Space Analysis Program Dsap Event Management Service Analyzer EmsaDisk Compression Program Dcom File Utility Program FUP MeasureNonStop NET/MASTER Nskcom and the Kernel-Managed Swap Facility Kmsf Pathcom Subsystem Control Facility SCF ViewPoint HP Tandem Advanced Command Language TaclWeb ViewPoint ViewSys Tool Documentation Description Related ReadingTable C-1. Related Reading for Tools and Utilities page 1 Table C-1. Related Reading for Tools and Utilities page 2 NET/MASTER MS Table C-1. Related Reading for Tools and Utilities page 3 Management Manual Recovery Guide Table C-1. Related Reading for Tools and Utilities page 4 Table C-1. Related Reading for Tools and Utilities page 5 OutputPage Converting Numbers Number System Base Description Overview of Numbering SystemsTable D-1. Descriptions of Number Systems Binary to Decimal Binary Value Decimal Value Octal to Decimal Octal Value Decimal Value 1375 765 Hexadecimal to Decimal Hexadecimal Decimal Figure D-3. Hexadecimal to Decimal Conversion Hexadecimal Value Decimal Value HBA10 47632 Decimal to Binary Result isStep Division Quotient Remainder Decimal Value Binary Value 354 B101100010 Decimal Value Octal Value Decimal to OctalStep Division Quotient Decimal Value Hexadecimal Value Decimal to HexadecimalDecimal Hexadecimal Page Safety and Compliance Regulatory Compliance StatementsFCC Compliance Canadian Compliance Statements-2 European Union Notice Laser Compliance Safety Caution Important Safety Information Waste Electrical and Electronic Equipment Weee Statements-6 Index NumbersPort ServerNet Extender 4PSE See Conftext file Dcom 10-15,B-2 FUP Nskcom B-3 Index-5 Spooler 16-14 Startup files SACs SCF B-4 commandsSystem shutdown file 16-20 TMF Lines Special Characters Tacl 9-22,16-5,B-5 Index-8