HP NonStop NS Troubleshooting and Recovery Operations for Disk Dumps, Replacing Processor Memory

Processors and Components: Monitoring and	Backing Up a Processor Dump to Tape
Recovery

The OSM Service Connection has a Reintegrate PE action, located under the Processor Components object, in case the automatic reintegration fails.

Troubleshooting and Recovery Operations for Disk Dumps

If a message indicates that the dump was not successful, repeat Dumping a Processor to Disk on page 9-13 using the other ServerNet fabric.

If a halt code for the selected processor appears in the Processor Status dialog box of the OSM Low-Level Link, look it up in the Processor Halt Codes Manual for further information about the cause of failure and the appropriate recovery procedure.

Backing Up a Processor Dump to Tape

Back up a processor dump to tape from the compressed disk file generated by the TACL RECEIVEDUMP command (or the RCVDUMP utility):

1.Follow the instructions in Dumping a Processor to Disk on page 9-15.

2.Use the BACKUP utility to copy the processor dump to tape, as described in Section 10, Disk Drives: Monitoring and Recovery.

3.See Submitting Information to Your Service Provider on page 9-19.

Replacing Processor Memory

Processor memory is field-replaceable for all Integrity NonStop systems. Call your service provider. If memory units cannot be replaced, the memory board must be replaced.

If the Service State attribute of a Blade Element object is not OK (see Monitoring Processor Performance Using ViewSys on page 9-7), the memory board might need to be replaced. Contact your service provider.

Replacing the Processor Board and Processor Entity

Processor boards and entities are field-replaceable for all Integrity NonStop systems. Call your service provider.

Submitting Information to Your Service Provider

To help with the analysis of a processor dump, submit a backup tape of other system configuration and operations files and some additional information.

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Submitting Tapes of Processor Dumps on page 9-20

Submitting Tapes of Configuration and Operations Files on page 9-20

Additional Information Required by Your Service Provider on page 9-21

HP Integrity NonStop NS-Series Operations Guide—529869-005

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