Processors and Components: Monitoring and

Submitting Information to Your Service Provider

Recovery

 

Additional Information Required by Your Service Provider

In addition to the tapes previously discussed, submit the information listed in Table 9-2 to your service provider.

Table 9-2. Additional Processor Dump Information for Your Service Provider

Name of HP branch office

__________________________________________

Your company name

__________________________________________

System number

__________________________________________

The processor numbers of the

 

processors that were dumped,

__________________________________________

along with the letter designation

 

of the PEs dumped.

 

The date that the processor

 

dump was done

__________________________________________

 

The RVU you are using

 

 

__________________________________________

You should also provide:

A list of any software product revisions (SPRs) you have installed since installing the RVU.

A list of any customer-written privileged programs running on your system and explanations of what they do.

The reason for the processor dump. If you performed a processor dump because a processor halted, include the halt code and the frequency of the halts. The halt code and other information is displayed in the Processor Status dialog box of the OSM Low- Level Link.

Any particular circumstances that you think contributed to the problem. A brief description of the problem in an EDIT file and a short program that duplicates or illustrates the problem (if possible) would be helpful.

Any OSM status messages reported.

HP Integrity NonStop NS-Series Operations Guide529869-005

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HP NonStop NS manual Additional Information Required by Your Service Provider