HP NonStop NS manual Additional Information Required by Your Service Provider

Processors and Components: Monitoring and	Submitting Information to Your Service Provider
Recovery

Additional Information Required by Your Service Provider

In addition to the tapes previously discussed, submit the information listed in Table 9-2 to your service provider.

Table 9-2. Additional Processor Dump Information for Your Service Provider

Name of HP branch office	__________________________________________
Your company name	__________________________________________
System number	__________________________________________
The processor numbers of the
processors that were dumped,	__________________________________________
along with the letter designation
of the PEs dumped.
The date that the processor
dump was done	__________________________________________
The RVU you are using
	__________________________________________

You should also provide:

•A list of any software product revisions (SPRs) you have installed since installing the RVU.

•A list of any customer-written privileged programs running on your system and explanations of what they do.

•The reason for the processor dump. If you performed a processor dump because a processor halted, include the halt code and the frequency of the halts. The halt code and other information is displayed in the Processor Status dialog box of the OSM Low- Level Link.

•Any particular circumstances that you think contributed to the problem. A brief description of the problem in an EDIT file and a short program that duplicates or illustrates the problem (if possible) would be helpful.

•Any OSM status messages reported.

HP Integrity NonStop NS-Series Operations Guide—529869-005

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