Solve a problem
Chapter 12
If this did not solve the issue, try the next solution.
Solution 2: Make sure the ink cartridges are installed correctly
Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color.
104 Solve a problem
