HP Plus B209 Multifunction Photo CD035A#ABA manual

Chapter 12

Solve a problem

1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but still does not work, then there might be a problem with the power outlet.

Cause: There was a problem with the power cord or the power supply.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off.

72 Solve a problem

Image 75

HP Plus B209 Multifunction Photo CD035A#ABA manual Solution 2 Reset the product, Solution 3 Press the On button more slowly

Contents

Windows Help HP Photosmart Plus B209 series Page Contents Technical information HP Photosmart Plus B209 series Help Help Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Related topics Wireless with a router infrastructure networkTouch WiFi Protected Setup Use PIN method To connect the product Wireless without a router ad hoc connection Finish setting up the HP Photosmart Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connection To find out the device address of the product Touch Bluetooth Touch Device Address To install and print using the Microsoft stack To install and print using the Widcomm stack To connect to and print from other Bluetooth devicesClick View devices in range Finish setting up the HP Photosmart Printer parts Get to know the HP Photosmart Top and rear views of the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo Paper Recommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency Film Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Touch View & Print Print multiple photos on full-size paper Touch Print Layout Touch 8.5 x Touch Print Layout Print a creative project Touch 3.5 x 5 on 8.5 xPrint album pages a. Load paper Print panoramic photos a. Load paper Touch Album Pages. d. Select photo Touch Panorama Prints. d. Select photo Print wallet photos a. Load paperTouch Wallet Photos Touch Passport Photos Print passport photos a. Load paper Print a Web Print forms and templates Quick FormsTo print a Web Touch Quick Forms Print using the maximum dpiTo print in Maximum dpi mode To print forms from the control panel To create a printing shortcut View the print resolutionTo view the print resolution Use printing shortcuts To delete a printing shortcut Set the default print settingsTo change the default print settings Click the Printing Shortcuts tab Edit photos before printing Touch Color Effect Adjust brightnessTouch Brightness Color effect Scan Scan to a computerTo scan to a computer Scan to a memory card or USB storage device Touch ComputerSave a scan to memory card a. Load original Touch Memory Card Close lid Insert memory device Save a scan to USB drive Touch USB Drive Scan Copy Copy text or mixed documentsMake a black and white copy a. Load paper Touch Settings Touch Fit toTouch Black Copy Make a color copy a. Load paper Touch Color Copy Change the copy settings To change the copy quality from the control panel To adjust the copy contrast from the control panelTouch Settings Touch Lighter/Darker Preview a copy before printing To preview your copy from the control panel Reprint photos To reprint an original photoTouch Reprint Photo. c. Touch OK Stop the current job on Save photos Save photos to your computerTo save photos To back up photos Back up photos to a USB storage device Maintain the HP Photosmart Check the estimated ink levelsTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tab Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart Software Replace the cartridges Cartridge warranty information To evaluate the print quality report Print and evaluate a print quality reportTo print a print quality report Touch Print Quality Report Color bars expected result Sample text area expected result Alignment pattern jagged lines Phone support period Placing a call Solve a problemHP support HP support by phone Setup troubleshooting Additional warranty optionsAfter the phone support period Product will not turn on Troubleshooting common setup issuesSolution 1 Check the power cord Solution Solution 3 Press the On button more slowly Solution 2 Reset the product Press the On button to turn on the product After setting up the product, it does not printSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Set your product as the default printer Check the connection between the product and computerWrong measurements are showing in menus on the display Registration screen does not appear Uninstall and reinstall the software Print troubleshooting Check the ink levels Make sure you are using genuine HP ink cartridgesCheck cartridges Check paper To align the printer from the HP Photosmart Software Check productLoad the stack of paper correctly Align the printer To clean the printhead from the HP Photosmart Software Clean the printhead To select a print speed or quality Check the print settingsTo check your margin settings Reset the product Print quality troubleshooting Memory card troubleshootingProduct does not read the memory card Remove the additional memory card Solution 1 Install the product softwareTo install the product software Photos on the memory card do not transfer to my computer Solution 1 Set the camera to PictBridge mode Scanned image is incorrectly cropped Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Copy troubleshooting Text is incorrect or missingFit to Page is not working as expected Firmware revision mismatch ErrorsSolution 2 Wipe the glass and the back of the document lid Product messages Improper shutdown Photo tray problemMemory is full Scanner failure Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileSolution 1 Reinsert the memory card File messages File not found Solution 2 Print photos from the computerSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital camera General user messages Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Card access error Solution 3 Push the memory card all the way forwardSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktop Card is not fully inserted Paper messagesCard is inserted incorrectly Card is damaged Ink is drying Paper orientation errorInk cartridge and printhead messages Paper upside down Incompatible ink cartridges General printer errorSolution 1 Reset the product Solution 2 Contact HP support Ink alert Incompatible printhead Ink cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges on Ink system failure Solution 5 Contact HP supportInk service capacity warning Solution 1 Install all four ink cartridges To make sure the ink cartridges are properly installed Solve a problem Solution 3 Contact HP support Install cartridgesNon-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Printhead problemSolution 1 Reinstall the printhead To reinstall the printhead Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Click Clean the printhead To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper use Set the Energy Save Mode Power consumptionHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery disposal in Taiwan Battery disposal in the Netherlands European Union Battery Directive EU battery directive FCC statement Regulatory model identification number Vcci Class B compliance statement for users in Japan HP Photosmart Plus B209 series declaration of conformity Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Technical information Index Symbols/Numerics Index