Solve a problem | HP Plus B209 Multifunction Photo CD035A#ABA

12 Solve a problem

This section contains the following topics:

•HP support

•Setup troubleshooting

•Print troubleshooting

•Print quality troubleshooting

•Memory card troubleshooting

•Scan troubleshooting

•Copy troubleshooting

•Errors

Solve a problem

HP support

•HP support by phone

•Additional warranty options

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Photosmart Plus B209 series)

•Model number (located near the cartridge access area)

Solve a problem

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HP Plus B209 Multifunction Photo CD035A#ABA Solve a problem, HP support by phone, Phone support period Placing a call

Contents

Windows Help HP Photosmart Plus B209 series Page Contents Technical information HP Photosmart Plus B209 series Help Help Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Wireless with a router infrastructure network Touch WiFi Protected SetupUse PIN method Related topics Wireless without a router ad hoc connection To connect the product Finish setting up the HP Photosmart Install the software for a network connection Set up a Bluetooth connection What you need for a Bluetooth connection Touch Bluetooth Touch Device Address To find out the device address of the product To install and print using the Microsoft stack To install and print using the Widcomm stack To connect to and print from other Bluetooth devicesClick View devices in range Finish setting up the HP Photosmart Get to know the HP Photosmart Printer parts Top and rear views of the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing Load media HP Iron-On TransfersHP Premium Inkjet Transparency Film ColorLok Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint photo on small-size paper a. Load paper Touch View & Print Print photo on full-size paper a. Load paper Touch Print Layout Touch 8.5 x Print multiple photos on full-size paper Touch Print Layout Print a creative project Touch 3.5 x 5 on 8.5 xPrint album pages a. Load paper Touch Album Pages. d. Select photo Print panoramic photos a. Load paper Touch Panorama Prints. d. Select photo Print wallet photos a. Load paperTouch Wallet Photos Print passport photos a. Load paper Touch Passport Photos Print a Web Print forms and templates Quick FormsTo print a Web Print using the maximum dpi To print in Maximum dpi modeTo print forms from the control panel Touch Quick Forms View the print resolution To view the print resolutionUse printing shortcuts To create a printing shortcut Set the default print settings To change the default print settingsClick the Printing Shortcuts tab To delete a printing shortcut Edit photos before printing Adjust brightness Touch BrightnessColor effect Touch Color Effect Scan Scan to a computerTo scan to a computer Scan to a memory card or USB storage device Touch ComputerSave a scan to memory card a. Load original Close lid Insert memory device Touch Memory Card Save a scan to USB drive Touch USB Drive Scan Copy Copy text or mixed documentsMake a black and white copy a. Load paper Touch Settings Touch Fit toTouch Black Copy Make a color copy a. Load paper Touch Color Copy Change the copy settings To adjust the copy contrast from the control panel Touch Settings Touch Lighter/DarkerPreview a copy before printing To change the copy quality from the control panel To preview your copy from the control panel Reprint photos To reprint an original photoTouch Reprint Photo. c. Touch OK Stop the current job on Save photos Save photos to your computerTo save photos Back up photos to a USB storage device To back up photos Maintain the HP Photosmart Check the estimated ink levelsTo check the ink levels from the control panel Order ink supplies Replace the cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Replace the cartridges Cartridge warranty information Print and evaluate a print quality report To print a print quality reportTouch Print Quality Report To evaluate the print quality report Color bars expected result Sample text area expected result Alignment pattern jagged lines Solve a problem HP supportHP support by phone Phone support period Placing a call Setup troubleshooting Additional warranty optionsAfter the phone support period Troubleshooting common setup issues Solution 1 Check the power cordSolution Product will not turn on Solution 2 Reset the product Solution 3 Press the On button more slowly After setting up the product, it does not print Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service Press the On button to turn on the product Set your product as the default printer Check the connection between the product and computerWrong measurements are showing in menus on the display Uninstall and reinstall the software Registration screen does not appear Print troubleshooting Make sure you are using genuine HP ink cartridges Check cartridgesCheck paper Check the ink levels Check product Load the stack of paper correctlyAlign the printer To align the printer from the HP Photosmart Software Clean the printhead To clean the printhead from the HP Photosmart Software Check the print settings To check your margin settingsReset the product To select a print speed or quality Print quality troubleshooting Memory card troubleshootingProduct does not read the memory card Solution 1 Install the product software To install the product softwarePhotos on the memory card do not transfer to my computer Remove the additional memory card Solution 1 Set the camera to PictBridge mode Scan troubleshooting Solution 2 Save the photos in a supported file formatSolution 3 Select photos on the camera for printing Scanned image is incorrectly cropped Copy troubleshooting Text is incorrect or missingFit to Page is not working as expected Errors Solution 2 Wipe the glass and the back of the document lidProduct messages Firmware revision mismatch Photo tray problem Memory is fullScanner failure Improper shutdown Solution 1 Install the HP Photosmart Software Missing HP Photosmart Software Error reading or writing the file Solution 1 Reinsert the memory cardFile messages Unreadable files. NN files could not be read Solution 2 Print photos from the computer Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera File not found Memory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly General user messages Solution 3 Push the memory card all the way forward Solution 1 Close some applications or restart your computerSolution 2 Empty the Recycle Bin on your desktop Card access error Paper messages Card is inserted incorrectlyCard is damaged Card is not fully inserted Paper orientation error Ink cartridge and printhead messagesPaper upside down Ink is drying General printer error Solution 1 Reset the productSolution 2 Contact HP support Incompatible ink cartridges Incompatible printhead Ink alert Ink cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contacts To clean the electrical contacts Ink window Electrical contacts Cartridge warranty information on Replace the cartridges on Solution 4 Replace the ink cartridge Solution 5 Contact HP support Ink service capacity warningSolution 1 Install all four ink cartridges Ink system failure To make sure the ink cartridges are properly installed Solve a problem Solution 3 Contact HP support Install cartridgesNon-HP cartridge Original HP ink depleted Printhead problem Solution 1 Reinstall the printheadTo reinstall the printhead Previously used genuine HP cartridge Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Click Clean the printhead Stop the current job To stop a current job from the product Stop the current job Technical information Hewlett-Packard Company notices Specifications Environmental product stewardship program Material safety data sheets Eco-TipsPaper use Plastics Set the Energy Save Mode Power consumptionHP inkjet supplies recycling program Chemical Substances Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Battery disposal in the Netherlands Battery disposal in Taiwan EU battery directive European Union Battery Directive Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Regulatory wireless statements HP Photosmart Plus B209 series declaration of conformity Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Technical information Symbols/Numerics Index Index