Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained.
Cause: The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Adjust the brightness in the software
•Solution 2: Clean the glass and lid
Solve a problem
Solution 1: Adjust the brightness in the software
Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause
Copy troubleshooting
Use this section to solve these copy problems:
•Fit to Page is not working as expected
Fit to Page is not working as expected
Try the following solutions.
•Solution 1: Scan, enlarge, and then print a copy
•Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Fit to Page can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement
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