Solve a problem
Chapter 12
percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a
If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.
NOTE: Do not use the product to copy onto envelopes or other papers it does not support. For more information on recommended media, see “Recommended papers for printing” on page 22.
Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution.
Solution 2: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
Errors
This section contains the following categories of messages about your product:
•Product messages
•File messages
•General user messages
•Paper messages
•Ink cartridge and printhead messages
Product messages
The following is a list of
•Firmware revision mismatch
•Memory is full
•Photo tray problem
•Scanner failure
•Improper shutdown
•Missing HP Photosmart Software
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
86 Solve a problem
