Setup troubleshooting | HP Plus B209 Multifunction Photo CD035A#ABA

Chapter 12

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Solve a problem

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

For the list of support phone numbers, visit www.hp.com/support.

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the product software is installed on the computer. If you connected the

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HP Plus B209 Multifunction Photo CD035A#ABA manual Setup troubleshooting, Additional warranty options

Contents

Windows Help HP Photosmart Plus B209 series Page Contents Technical information HP Photosmart Plus B209 series Help Help WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Touch WiFi Protected Setup Wireless with a router infrastructure networkUse PIN method Related topics To connect the product Wireless without a router ad hoc connection Finish setting up the HP Photosmart Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connection To find out the device address of the product Touch Bluetooth Touch Device Address To install and print using the Microsoft stack To connect to and print from other Bluetooth devices To install and print using the Widcomm stackClick View devices in range Finish setting up the HP Photosmart Printer parts Get to know the HP Photosmart Top and rear views of the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing HP Iron-On Transfers Load mediaHP Premium Inkjet Transparency Film ColorLok Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Touch View & Print Print multiple photos on full-size paper Touch Print Layout Touch 8.5 x Touch Print Layout Touch 3.5 x 5 on 8.5 x Print a creative projectPrint album pages a. Load paper Print panoramic photos a. Load paper Touch Album Pages. d. Select photo Print wallet photos a. Load paper Touch Panorama Prints. d. Select photoTouch Wallet Photos Touch Passport Photos Print passport photos a. Load paper Print forms and templates Quick Forms Print a WebTo print a Web To print in Maximum dpi mode Print using the maximum dpiTo print forms from the control panel Touch Quick Forms To view the print resolution View the print resolutionUse printing shortcuts To create a printing shortcut To change the default print settings Set the default print settingsClick the Printing Shortcuts tab To delete a printing shortcut Edit photos before printing Touch Brightness Adjust brightnessColor effect Touch Color Effect Scan to a computer ScanTo scan to a computer Touch Computer Scan to a memory card or USB storage deviceSave a scan to memory card a. Load original Touch Memory Card Close lid Insert memory device Save a scan to USB drive Touch USB Drive Scan Copy text or mixed documents CopyMake a black and white copy a. Load paper Touch Fit to Touch SettingsTouch Black Copy Make a color copy a. Load paper Touch Color Copy Change the copy settings Touch Settings Touch Lighter/Darker To adjust the copy contrast from the control panelPreview a copy before printing To change the copy quality from the control panel To preview your copy from the control panel To reprint an original photo Reprint photosTouch Reprint Photo. c. Touch OK Stop the current job on Save photos to your computer Save photosTo save photos To back up photos Back up photos to a USB storage device Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel Replace the cartridges Order ink suppliesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Replace the cartridges Cartridge warranty information To print a print quality report Print and evaluate a print quality reportTouch Print Quality Report To evaluate the print quality report Color bars expected result Sample text area expected result Alignment pattern jagged lines HP support Solve a problemHP support by phone Phone support period Placing a call Additional warranty options Setup troubleshootingAfter the phone support period Solution 1 Check the power cord Troubleshooting common setup issuesSolution Product will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the product Solution 4 Contact HP to replace the power supply After setting up the product, it does not printSolution 5 Contact HP support for service Press the On button to turn on the product Check the connection between the product and computer Set your product as the default printerWrong measurements are showing in menus on the display Registration screen does not appear Uninstall and reinstall the software Print troubleshooting Check cartridges Make sure you are using genuine HP ink cartridgesCheck paper Check the ink levels Load the stack of paper correctly Check productAlign the printer To align the printer from the HP Photosmart Software To clean the printhead from the HP Photosmart Software Clean the printhead To check your margin settings Check the print settingsReset the product To select a print speed or quality Memory card troubleshooting Print quality troubleshootingProduct does not read the memory card To install the product software Solution 1 Install the product softwarePhotos on the memory card do not transfer to my computer Remove the additional memory card Solution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file format Scan troubleshootingSolution 3 Select photos on the camera for printing Scanned image is incorrectly cropped Text is incorrect or missing Copy troubleshootingFit to Page is not working as expected Solution 2 Wipe the glass and the back of the document lid ErrorsProduct messages Firmware revision mismatch Memory is full Photo tray problemScanner failure Improper shutdown Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software Solution 1 Reinsert the memory card Error reading or writing the fileFile messages Unreadable files. NN files could not be read Solution 1 Reinsert the memory card in the product Solution 2 Print photos from the computerSolution 2 Reformat the memory card in your digital camera File not found Solution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly General user messages Solution 1 Close some applications or restart your computer Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Card access error Card is inserted incorrectly Paper messagesCard is damaged Card is not fully inserted Ink cartridge and printhead messages Paper orientation errorPaper upside down Ink is drying Solution 1 Reset the product General printer errorSolution 2 Contact HP support Incompatible ink cartridges Ink alert Incompatible printhead Solution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges on Ink service capacity warning Solution 5 Contact HP supportSolution 1 Install all four ink cartridges Ink system failure To make sure the ink cartridges are properly installed Solve a problem Install cartridges Solution 3 Contact HP supportNon-HP cartridge Original HP ink depleted Solution 1 Reinstall the printhead Printhead problemTo reinstall the printhead Previously used genuine HP cartridge Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Click Clean the printhead To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Environmental product stewardship program Eco-Tips Material safety data sheetsPaper use Plastics Power consumption Set the Energy Save ModeHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery disposal in Taiwan Battery disposal in the Netherlands European Union Battery Directive EU battery directive FCC statement Regulatory model identification number Vcci Class B compliance statement for users in Japan HP Photosmart Plus B209 series declaration of conformity Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Technical information Index Symbols/Numerics Index