HP Plus B209 Multifunction Photo CD035A#ABA specification

Chapter 12

Solve a problem

5.Click Clean the printhead.

6.Follow the prompts until you are satisfied with the quality of the output, and then click Done.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support.

Cause: The product was turned off improperly.

114 Solve a problem

Image 117

HP Plus B209 Multifunction Photo CD035A#ABA manual Click Clean the printhead

Contents

Windows Help HP Photosmart Plus B209 series Page Contents Technical information HP Photosmart Plus B209 series Help Help Finish setting up the HP Photosmart WiFi Protected Setup WPSAdd the HP Photosmart to a network Touch WiFi Protected Setup Wireless with a router infrastructure networkUse PIN method Related topics To connect the product Wireless without a router ad hoc connection Finish setting up the HP Photosmart Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connection To find out the device address of the product Touch Bluetooth Touch Device Address To install and print using the Microsoft stack To install and print using the Widcomm stack To connect to and print from other Bluetooth devicesClick View devices in range Finish setting up the HP Photosmart Printer parts Get to know the HP Photosmart Top and rear views of the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing HP Iron-On Transfers Load mediaHP Premium Inkjet Transparency Film ColorLok Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Touch View & Print Print multiple photos on full-size paper Touch Print Layout Touch 8.5 x Touch Print Layout Print a creative project Touch 3.5 x 5 on 8.5 xPrint album pages a. Load paper Print panoramic photos a. Load paper Touch Album Pages. d. Select photo Touch Panorama Prints. d. Select photo Print wallet photos a. Load paperTouch Wallet Photos Touch Passport Photos Print passport photos a. Load paper Print a Web Print forms and templates Quick FormsTo print a Web To print in Maximum dpi mode Print using the maximum dpiTo print forms from the control panel Touch Quick Forms To view the print resolution View the print resolutionUse printing shortcuts To create a printing shortcut To change the default print settings Set the default print settingsClick the Printing Shortcuts tab To delete a printing shortcut Edit photos before printing Touch Brightness Adjust brightnessColor effect Touch Color Effect Scan Scan to a computerTo scan to a computer Scan to a memory card or USB storage device Touch ComputerSave a scan to memory card a. Load original Touch Memory Card Close lid Insert memory device Save a scan to USB drive Touch USB Drive Scan Copy Copy text or mixed documentsMake a black and white copy a. Load paper Touch Settings Touch Fit toTouch Black Copy Make a color copy a. Load paper Touch Color Copy Change the copy settings Touch Settings Touch Lighter/Darker To adjust the copy contrast from the control panelPreview a copy before printing To change the copy quality from the control panel To preview your copy from the control panel Reprint photos To reprint an original photoTouch Reprint Photo. c. Touch OK Stop the current job on Save photos Save photos to your computerTo save photos To back up photos Back up photos to a USB storage device Maintain the HP Photosmart Check the estimated ink levelsTo check the ink levels from the control panel Replace the cartridges Order ink suppliesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Replace the cartridges Cartridge warranty information To print a print quality report Print and evaluate a print quality reportTouch Print Quality Report To evaluate the print quality report Color bars expected result Sample text area expected result Alignment pattern jagged lines HP support Solve a problemHP support by phone Phone support period Placing a call Setup troubleshooting Additional warranty optionsAfter the phone support period Solution 1 Check the power cord Troubleshooting common setup issuesSolution Product will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the product Solution 4 Contact HP to replace the power supply After setting up the product, it does not printSolution 5 Contact HP support for service Press the On button to turn on the product Set your product as the default printer Check the connection between the product and computerWrong measurements are showing in menus on the display Registration screen does not appear Uninstall and reinstall the software Print troubleshooting Check cartridges Make sure you are using genuine HP ink cartridgesCheck paper Check the ink levels Load the stack of paper correctly Check productAlign the printer To align the printer from the HP Photosmart Software To clean the printhead from the HP Photosmart Software Clean the printhead To check your margin settings Check the print settingsReset the product To select a print speed or quality Print quality troubleshooting Memory card troubleshootingProduct does not read the memory card To install the product software Solution 1 Install the product softwarePhotos on the memory card do not transfer to my computer Remove the additional memory card Solution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file format Scan troubleshootingSolution 3 Select photos on the camera for printing Scanned image is incorrectly cropped Copy troubleshooting Text is incorrect or missingFit to Page is not working as expected Solution 2 Wipe the glass and the back of the document lid ErrorsProduct messages Firmware revision mismatch Memory is full Photo tray problemScanner failure Improper shutdown Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software Solution 1 Reinsert the memory card Error reading or writing the fileFile messages Unreadable files. NN files could not be read Solution 1 Reinsert the memory card in the product Solution 2 Print photos from the computerSolution 2 Reformat the memory card in your digital camera File not found Solution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly General user messages Solution 1 Close some applications or restart your computer Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Card access error Card is inserted incorrectly Paper messagesCard is damaged Card is not fully inserted Ink cartridge and printhead messages Paper orientation errorPaper upside down Ink is drying Solution 1 Reset the product General printer errorSolution 2 Contact HP support Incompatible ink cartridges Ink alert Incompatible printhead Ink cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges on Ink service capacity warning Solution 5 Contact HP supportSolution 1 Install all four ink cartridges Ink system failure To make sure the ink cartridges are properly installed Solve a problem Solution 3 Contact HP support Install cartridgesNon-HP cartridge Original HP ink depleted Solution 1 Reinstall the printhead Printhead problemTo reinstall the printhead Previously used genuine HP cartridge Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Click Clean the printhead To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Environmental product stewardship program Eco-Tips Material safety data sheetsPaper use Plastics Set the Energy Save Mode Power consumptionHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery disposal in Taiwan Battery disposal in the Netherlands European Union Battery Directive EU battery directive FCC statement Regulatory model identification number Vcci Class B compliance statement for users in Japan HP Photosmart Plus B209 series declaration of conformity Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Technical information Index Symbols/Numerics Index