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Check cartridges
Follow these steps.
•Step 1: Make sure you are using genuine HP ink cartridges
•Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Step 2: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
For more information, see:
“Check the estimated ink levels” on page 61
Cause: The ink cartridges might have insufficient ink.
Solve a problem
Check paper
Follow these steps.
•Step 1: Use the correct paper type
•Step 2: Load the stack of paper correctly
Step 1: Use the correct paper type
Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Make sure only one type of paper is loaded at a time.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Cause: The paper type was incorrect or more than one type of paper was loaded.
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