Solve a problem

Chapter 12

3.Double-clickAdd/Remove Programs (or click Uninstall a program).

4.Select HP Photosmart All-in-One Driver Software, and then click Change/ Remove.

Follow the onscreen instructions.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the setup instructions that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Print troubleshooting

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Check cartridges

Check paper

Check product

Check the print settings

Reset the product

Contact HP support for service

76 Solve a problem

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HP Plus B209 Multifunction Photo CD035A#ABA manual Print troubleshooting