Print troubleshooting | HP Plus B209 Multifunction Photo CD035A#ABA

Solve a problem

Chapter 12

3.Double-clickAdd/Remove Programs (or click Uninstall a program).

4.Select HP Photosmart All-in-One Driver Software, and then click Change/ Remove.

Follow the onscreen instructions.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the setup instructions that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Print troubleshooting

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Check cartridges

•Check paper

•Check product

•Check the print settings

•Reset the product

•Contact HP support for service

76 Solve a problem

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HP Plus B209 Multifunction Photo CD035A#ABA manual Print troubleshooting

Contents

Windows Help HP Photosmart Plus B209 series Page Contents Technical information HP Photosmart Plus B209 series Help Help WiFi Protected Setup WPS Finish setting up the HP PhotosmartAdd the HP Photosmart to a network Related topics Wireless with a router infrastructure networkTouch WiFi Protected Setup Use PIN method To connect the product Wireless without a router ad hoc connection Finish setting up the HP Photosmart Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connection To find out the device address of the product Touch Bluetooth Touch Device Address To install and print using the Microsoft stack To connect to and print from other Bluetooth devices To install and print using the Widcomm stackClick View devices in range Finish setting up the HP Photosmart Printer parts Get to know the HP Photosmart Top and rear views of the HP Photosmart Printer parts Control panel features Control panel features How do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo Paper Recommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency Film Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray Load envelopes Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint photo on small-size paper a. Load paper Print photo on full-size paper a. Load paper Touch View & Print Print multiple photos on full-size paper Touch Print Layout Touch 8.5 x Touch Print Layout Touch 3.5 x 5 on 8.5 x Print a creative projectPrint album pages a. Load paper Print panoramic photos a. Load paper Touch Album Pages. d. Select photo Print wallet photos a. Load paper Touch Panorama Prints. d. Select photoTouch Wallet Photos Touch Passport Photos Print passport photos a. Load paper Print forms and templates Quick Forms Print a WebTo print a Web Touch Quick Forms Print using the maximum dpiTo print in Maximum dpi mode To print forms from the control panel To create a printing shortcut View the print resolutionTo view the print resolution Use printing shortcuts To delete a printing shortcut Set the default print settingsTo change the default print settings Click the Printing Shortcuts tab Edit photos before printing Touch Color Effect Adjust brightnessTouch Brightness Color effect Scan to a computer ScanTo scan to a computer Touch Computer Scan to a memory card or USB storage deviceSave a scan to memory card a. Load original Touch Memory Card Close lid Insert memory device Save a scan to USB drive Touch USB Drive Scan Copy text or mixed documents CopyMake a black and white copy a. Load paper Touch Fit to Touch SettingsTouch Black Copy Make a color copy a. Load paper Touch Color Copy Change the copy settings To change the copy quality from the control panel To adjust the copy contrast from the control panelTouch Settings Touch Lighter/Darker Preview a copy before printing To preview your copy from the control panel To reprint an original photo Reprint photosTouch Reprint Photo. c. Touch OK Stop the current job on Save photos to your computer Save photosTo save photos To back up photos Back up photos to a USB storage device Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tab Order ink suppliesReplace the cartridges To check the ink levels from the HP Photosmart Software Replace the cartridges Cartridge warranty information To evaluate the print quality report Print and evaluate a print quality reportTo print a print quality report Touch Print Quality Report Color bars expected result Sample text area expected result Alignment pattern jagged lines Phone support period Placing a call Solve a problemHP support HP support by phone Additional warranty options Setup troubleshootingAfter the phone support period Product will not turn on Troubleshooting common setup issuesSolution 1 Check the power cord Solution Solution 3 Press the On button more slowly Solution 2 Reset the product Press the On button to turn on the product After setting up the product, it does not printSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Check the connection between the product and computer Set your product as the default printerWrong measurements are showing in menus on the display Registration screen does not appear Uninstall and reinstall the software Print troubleshooting Check the ink levels Make sure you are using genuine HP ink cartridgesCheck cartridges Check paper To align the printer from the HP Photosmart Software Check productLoad the stack of paper correctly Align the printer To clean the printhead from the HP Photosmart Software Clean the printhead To select a print speed or quality Check the print settingsTo check your margin settings Reset the product Memory card troubleshooting Print quality troubleshootingProduct does not read the memory card Remove the additional memory card Solution 1 Install the product softwareTo install the product software Photos on the memory card do not transfer to my computer Solution 1 Set the camera to PictBridge mode Scanned image is incorrectly cropped Scan troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Text is incorrect or missing Copy troubleshootingFit to Page is not working as expected Firmware revision mismatch ErrorsSolution 2 Wipe the glass and the back of the document lid Product messages Improper shutdown Photo tray problemMemory is full Scanner failure Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileSolution 1 Reinsert the memory card File messages File not found Solution 2 Print photos from the computerSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital camera General user messages Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Card access error Solution 3 Push the memory card all the way forwardSolution 1 Close some applications or restart your computer Solution 2 Empty the Recycle Bin on your desktop Card is not fully inserted Paper messagesCard is inserted incorrectly Card is damaged Ink is drying Paper orientation errorInk cartridge and printhead messages Paper upside down Incompatible ink cartridges General printer errorSolution 1 Reset the product Solution 2 Contact HP support Ink alert Incompatible printhead Solution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges on Ink system failure Solution 5 Contact HP supportInk service capacity warning Solution 1 Install all four ink cartridges To make sure the ink cartridges are properly installed Solve a problem Install cartridges Solution 3 Contact HP supportNon-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Printhead problemSolution 1 Reinstall the printhead To reinstall the printhead Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Click Clean the printhead To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper use Power consumption Set the Energy Save ModeHP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Battery disposal in Taiwan Battery disposal in the Netherlands European Union Battery Directive EU battery directive FCC statement Regulatory model identification number Vcci Class B compliance statement for users in Japan HP Photosmart Plus B209 series declaration of conformity Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Technical information Index Symbols/Numerics Index