HP Quality Center Synchronizer 1.2 Troubleshooting the Server Configuration, Local Policies, Security Settings, Add User or Group, Log on as a service, User Rights Assignments

Chapter 1 • Installing Quality Center Synchronizer

3Under Security Settings, expand Local Policies and select User Rights Assignments. In the right pane, double-click Log on as a service. The Log on as a service Properties dialog box opens.

4Verify that your user is listed, or click Add User or Group to add it to the list.

Troubleshooting the Server Configuration

If a problem is encountered during server configuration, an error message displays in the configuration results dialog box. This section lists problems that may occur and suggestions for handling them.

Problem	Suggested Solution
Installation of PostgreSQL	If you uninstalled a previous installation of
does not complete	PostgreSQL, verify that it was removed completely,
successfully.	and rerun the server configuration.
	For more information on uninstalling PostgreSQL,
	see “Uninstalling PostgreSQL” on page 30.
	To rerun the server configuration, navigate to
	<Quality Center Synchronizer installation
	directory>\bin and run the run_config_tool.bat
	file.
	If the above steps do not resolve the problem, run
	install_postgre.bat located in the <Quality Center
	Synchronizer installation directory>\bin directory.
	Then rerun the server configuration.
Unable to create the	Verify that PostgreSQL access is not locked by
Quality Center	another user, and rerun the server configuration.
Synchronizer schema on	To rerun the server configuration, navigate to the
the PostgreSQL database
	<Quality Center Synchronizer installation
management system.
	directory>\bin and run the run_config_tool.bat
	file.

23