Troubleshooting

Table 2-2

External Device Problems and Solutions

Problem

Possible Cause

Solution

 

 

 

A new device is not

The device cable or power

Test the device first by

recognized as part

cord is loose.

plugging it into the

of the notebook

 

appropriate notebook

system.

 

connector. Note that

 

 

composite TV out and

 

 

serial connectors are not

 

 

supported on the

 

 

notebook.

 

 

Ensure that all cables are

 

 

securely connected to

 

 

the device and the

 

 

Expansion Base.

 

 

Ensure that all power

 

 

cords are securely

 

 

connected to the device

 

 

and to an electrical

 

 

outlet.

 

 

 

Device cabling is incorrect. Ensure that the device cable

 

 

is in the correct connector on

 

 

the Expansion Base.

 

 

 

 

The device was connected

Turn off the notebook, turn

 

while the system was on.

on the device (if applicable),

 

 

and then turn on the

 

 

notebook.

 

 

 

 

Device drivers may need

Install drivers according to

 

to be installed on the

the device manufacturer’s

 

notebook.

instructions.

 

 

 

 

If the above solutions are

Replace the system board.

 

unsuccessful, the system

(Section 5.7)

 

board may be

 

 

malfunctioning.

 

 

 

 

Maintenance and Service Guide

2–3

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HP R3000Z, R3065US, R3070US, R3060US, R3050US, R3056RS, R3050EA, R3060EA, R3057EA, R3040EA External Device Problems and Solutions