Message | What You Should Do |
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Additional cleaning will be | Replace the print cartridge. |
ineffective. |
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Automatic Document | See “How to Clear a Paper Jam in the ADF” earlier in this |
Feeder Jam. Clear jam then | chapter. |
press Resume. |
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Banner paper expected. | If you are printing a banner, load the banner paper, raise the |
| banner switch, which appears on the left side of the OUT |
| tray, and press Select/Resume. |
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Black ink low | Replace the black ink cartridge at your earliest convenience. |
Black ink out soon. | Replace the black ink cartridge immediately. |
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Cannot connect to PC; see | Try the following: |
Customer Care Guide. | First, make sure your computer is turned on. If it is, check the |
| cable connection between your computer and the |
| HP OfficeJet. Be sure to use only the |
| printer cable that came with your product. The connection |
| must be direct, not through any other parallel product. |
| After you have checked all connections, open the |
| HP OfficeJet R Series Toolbox. Click the Services tab, and |
| select Test product communication. |
| Try to print or scan again. If the problem persists, one of the |
| programs the HP OfficeJet uses during scanning may not be |
| installed or may already be running. |
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Cartridge carriage blocked. | Make sure the print cartridges are installed and the latches |
Close latches over print | are closed, and then turn the power off and on. |
cartridges, then turn power |
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off then on. |
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__Error. Record number | Turn the power off and then on again. If this does not work, |
then call for service. | try restarting your computer. If this does not work, record the |
| error number and contact HP. |
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Paper jam. | Clear the paper jam, and then turn the power off and then on |
| again. |
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PC Busy. | Your computer is busy handling another task (for example, |
| printing a document). Wait until the computer is finished, |
| and then press Scan again. |
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Power Save On. | The HP OfficeJet has not been used for 12 hours or more. |
| Press any button on the front panel or load originals in the |
| ADF. |
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HP OfficeJet R Series Customer Care Guide