Additional Troubleshooting Tips (Continued)

Issue

What You Should Do

 

 

I am having problems

Your e-mail or fax program must be set up and functioning

scanning to e-mail or PC

properly before you use it with HP PrecisionScan. See the

fax.

Scanning tab in the toolbox for more information. Contact

 

your e-mail vendor if you have difficulty configuring your

 

e-mail program.

 

We strongly recommend that you scan your original to a file,

 

and then attach the file to an e-mail message or fax the

 

contents of the file to your recipient.

 

 

I cannot edit or see scanned

Consider the following:

text in my word processor.

◆ If HP PrecisionScan identified the text as a drawing or

 

photograph, use the Viewer to change the region type to Text,

 

and transfer the scan to the destination again. Make sure that

 

your destination accepts editable text.

 

◆ If your original contains graphics and text, initiate the scan from

 

HP PrecisionScan instead of from within a third-party program.

 

◆ If your program places the text in frames, try enlarging the

 

frames to display all the text.

 

◆ Make sure Auto Detect is enabled in HP PrecisionScan.

 

 

I cannot find my scanned

If you did not use the Save As command to specify where the

file.

file should be stored, HP PrecisionScan automatically stores

I closed a third-party

it in either your default or Windows/Temp folder. The file in

program and it did not ask

the Temp folder will be named “autoNN.rtf”; make sure you

me if I wanted to save the

rename the file and move it so that another scan does not

scan.

overwrite it.

 

 

I cannot print a document.

Make sure your HP OfficeJet is selected as the current or

 

default printer. On the Windows taskbar, click Start, point

 

to Settings, and then choose Printers. Right-click the

 

HP OfficeJet R Series icon, and choose Set as Default.

 

 

I hear a loud noise, and the

The shipping insert was left inside the print-cartridge

message “Cartridge carriage

carriage, or the latches were left open after the print

blocked” appears on the

cartridges were inserted. Open the print-cartridge access

display.

door, and remove the insert or close the latches. Turn the

 

HP OfficeJet off and then on again.

 

 

In HP PrecisionScan, the

If you are using Windows 95, you may need a newer version

Settings dialog box appears

of comctl32.dll. If you install PhotoDeluxe, which is

scrambled or I get an

included with your HP OfficeJet, and its Internet Explorer

“assert” error message.

4.0 option, it updates the .dll file. You can also obtain a patch

 

from the Microsoft Web site at www.microsoft.com.

 

 

3-8Troubleshooting and Maintaining Your HP OfficeJet