HP r45, r65 manual Calling in the U.S. During Warranty

7If available, pack the HP OfficeJet for shipment using the original packing materials.

If you do not have the original packaging materials, you can request a replacement package set from HP Customer Support.

NOTE Shipping damage caused by improper packaging is not covered under the warranty.

8Include the following items in the box:

◆A brief description of symptoms for service personnel (samples of print quality problems are helpful).

◆A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

◆Your name, address, and a phone number where you can be reached during the day.

Calling in the U.S. During Warranty

Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your standard long-distance phone charges still apply.

Calling in the U.S. Post-Warranty

If your product is not under warranty, you can call (800) 999-1148. A per- call, out-of-warranty support fee will be charged to your credit card. You can also call (900) 555-1500 ($2.50 per minute) from 6:00 A.M. to 10:00 P.M. MST and Saturdays from 9:00 A.M. to 4:00 P.M. MST. Charges begin only when you are connected with a support technician. (Prices and hours are subject to change without notice.)

2-4Support Services