Front-Panel Messages (Continued)

Message

What You Should Do

 

 

Remove and check black

The wrong black cartridge may be installed, or it may be

cartridge. Verify Part

installed incorrectly. Remove it and replace it with the

Number: 51645A or

correct cartridge, or insert it correctly.

51645G.

 

 

 

Remove and check (black or

One of the print cartridges is either incorrectly installed, the

color) cartridge.

wrong type, or defective. Remove the applicable print

 

cartridge, and then reinsert it. Make sure to remove the tape

 

from the print cartridge, and close the latch securely. If this

 

does not solve the problem, replace the cartridge.

 

 

Remove and check color

The wrong tri-color cartridge may be installed, or it may be

cartridge. Verify Part

installed incorrectly. Remove it, and replace it with the

Number: C1823A, C1823D,

correct cartridge or insert it correctly.

or C1823G.

 

 

 

Remove original from the

Remove the original from the document glass, and then press

document glass.

Select/Resume on the front panel. If there is no original on

 

the glass, turn the unit off and then on again.

 

 

Scanner system failure.

The scanner bulb is becoming too dim to work properly, or

 

the unit needs servicing. Turn the power off and then on

 

again. If the message continues and the light does not come

 

on, your HP OfficeJet needs to be serviced. See “HP

 

Customer Support” in Chapter 2 for more information.

 

 

Single-sheet paper expected.

If you are printing a document using single-sheet paper, load

 

the paper in the HP OfficeJet, lower the banner switch,

 

which appears on the left side of the OUT tray, and then

 

press Select/Resume.

 

 

On-Screen Messages

Message

What You Should Do

 

 

An undefined program error

Try the following:

has occurred (2117).

Make sure that the HP OfficeJet is turned on. Press the white

 

button on the left side of the front panel.

 

Close HP PrecisionScan and turn HP OfficeJet off and on. If

 

this does not work, restart your computer.

 

Verify that the IEEE-1284 parallel cable is securely

 

connected to your HP OfficeJet and directly to the parallel

 

port of your computer. Do not use a switch box pass-through

 

device.

 

Use an IEEE-1284 cable. The cable that came with your

 

product meets this requirement.

 

 

3-6Troubleshooting and Maintaining Your HP OfficeJet