Additional Troubleshooting Tips (Continued)

Issue

What You Should Do

 

 

I scanned a color original,

Try the following:

but it appears in black and

◆ In the Scan in Color area of the main HP PrecisionScan dialog

white.

box, click Yes.

 

 

◆ If a color graphic appears in black and white, right-click it in the

 

Viewer and change the region type to Color Photo or Color

 

Drawing.

 

◆ Scanned text is automatically converted to black and white,

 

even if the original is in color. If you do not need to edit the text

 

and you want to retain the colors, turn off Auto Detect and

 

manually change the region type to Color Photo or Color

 

Drawing.

 

 

I want to make an image

When scanning a photo or a color drawing, resize it using

larger, but when I stretch it

HP PrecisionScan’s Page Size or Region Size features,

in my image editor, it comes

rather than in the destination program.

out jagged.

 

 

 

My scan does not look right

Try the following:

in the destination.

◆ HP PrecisionScan detected a mixture of region types. If you

 

want to scan an original composed of text and images as a

 

single, uneditable image, manually select the entire original as a

 

single region or clear the automatically detected regions in the

 

Viewer, change the region type to photograph or drawing, and

 

transfer the scan to the destination.

 

◆ Turn off Auto Detect. Be sure to turn it back on for subsequent

 

scans.

 

 

My scan to e-mail gives me

Try the following:

an error.

◆ Make sure your e-mail and Internet service connection are

 

working. You may need to set your e-mail program as the

 

default MAPI client with MAPI enabled (see your e-mail

 

vendor for help on this).

 

◆ If you still have problems, scan the original to a file and attach

 

the file to an e-mail message. Note that if you recently installed

 

Microsoft Office 2000, you may need to restart your default e-

 

mail program.

 

 

Progress Monitor bar stalls

Turn HP OfficeJet off and then on again; the scanning

at 100%.

process should continue. If this does not work, try restarting

 

your computer.

 

 

HP OfficeJet R Series Customer Care Guide 3-9