Troubleshooting HP-UX IPQoS

Reporting Problems to HP

Reporting Problems to HP

When reporting problems to HP, include the following information:

•A complete description of the problem and any error messages. Include information about:

—the local system (IP addresses)

—IP addresses of relevant remote systems

—log files such as /var/adm/syslog/syslog.log

—routing table information (netstat -rnoutput) if appropriate

Include a description of what works, as well as what does not work.

•If the problem is reproducible, set HP-UX IPQoS log level to DEBUG. Save and include a file containing DEBUG, ERROR, and WARNING messages. By default, messages go to /var/adm/syslog/syslog.log. You can look for messages logged by the HP-UX IPQoS API library under the name libipqos.

•Relevant HP-UX IPQoS configuration files.

•HP-UX IPQoS database file:

/opt/ipqos/db/ipqosdb.db

•A display of the active configuration. Use the following command:

#ipqosadmin -showconfig

•A display of all the available statistics of the active configuration. Use the following command:

#ipqosadmin -showstats

•Indicate whether the problem continues even if you are in the ENABLED but NOT FILTERING state of HP-UX IPQoS.

Chapter 6

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