BTW User’s Guide

5Troubleshooting

5.1CANNOT CONNECT TO A PAIRED DEVICE

Paired devices are always displayed in My Bluetooth Places, even if the remote device is out of range or not powered up.

Verify that the remote member of the pair is within radio range and powered up, and then attempt the connection again.

5.2CANNOT DISCOVER SERVICES ON AN UN-PAIRED REMOTE DEVICE

The remote device may not be powered up or may be out of range.

•Verify that the remote device is powered up.

•Verify that the remote device is in Connectable mode (Bluetooth Configuration Panel > Accessibility tab).

•Perform a Search for Devices to verify that the device is within range.

5.3DIAL-UP NETWORKING SERVICE DOES NOT START

The Dial-up Networking service will not start unless a properly configured modem is attached to the server.

•Verify that the modem is usable as a local device on the computer to which it is attached.

•In the Bluetooth Configuration Panel, Local Services tab, double-click the Dial- up Networking service.

•Click the down arrow in the Modem field and select the modem that will be used to dial out.

•Click the OK button.

•Click the OK button to close the Bluetooth Configuration Panel.

5.4DETERMINE THE BLUETOOTH DEVICE ADDRESS (BDA) OF MY HARDWARE DEVICE

In the Bluetooth Configuration Panel, on the Hardware tab, in the Devices section, select the device you want to determine the address of. In the Device Properties section of the dialog box, the fourth entry, Device Address, is the BDA of the selected Bluetooth device.

5.5DETERMINE THE VERSION OF THE HOST CONTROLLER INTERFACE (HCI)

In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties section, the fifth entry provides Bluetooth Specification compliance information for the Host Controller Interface.

The sixth entry contains the Specification Revision information for the Host Controller Interface, if appropriate.

5.6DETERMINE THE VERSION OF THE LINK MANAGER PROTOCOL (LMP)

In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties section, the seventh entry provides Link Manager Protocol version number information.

The eighth entry contains the Link Manager Protocol sub-version number information, if appropriate.

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