Support, Contacting support | HP x2 1011 G1 (Windows 8.1) specs

12 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●Find support telephone numbers.

●Locate an HP service center.

Contacting support 83

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HP x2 1011 G1 (Windows 8.1) manual Support, Contacting support

Contents

User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Using an optional external numeric keypad Identifying low battery levels Resolving a low battery level Security Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Resources For information about Finding information Finding information Tablet edge components Getting to know your computer Tablet edge components States on Display Display User Guides Top Keyboard Models only on TouchPad Lights Esc key Keys Right USB device on Left Releasing the tablet from the keyboard Adjusting your tablet’s autorotate lock Changing your tablet’s settingsAdjusting your tablet’s screen brightness Changing your tablet’s view Connecting to a network Connecting to a wireless networkUsing the wireless controls Using a Wlan Using Intel Wireless Gigabit Dock ManagerUsing the wireless button Using operating system controls Using an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models only Inserting and removing a SIM Using GPS select models only Using the Wireless Dock WiDock Using Bluetooth wireless devices Connecting to a wired network Connecting to a local area network LAN Using pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Scrolling Finger pinch zoom Rotating select models only Finger click Flicking select models only Right-edge swipe Edge swipes select models only Left-edge swipe Using the digitizer pen select models only Using touch screen gesturesSetting touch screen preferences Identifying the pen components Using the keyboard Turning the embedded numeric keypad on and off Switching key functions on the embedded numeric keypad Using an optional external numeric keypad Connecting speakers Using the media activity controlsMultimedia Audio Adjusting the volume Connecting headphones and microphonesChecking audio functions on the computer Video Webcam DisplayPort keyboard only Connecting wired displays using MultiStream Transport Shutting down turning off the computer Power management Using power-saving states Setting power optionsIntel Rapid Start Technology select models only Initiating and exiting Sleep Using the power meter and power settings Setting password protection on wakeupEnabling and exiting user-initiated Hibernation Using battery power Factory-sealed battery select models onlyFinding additional battery information Displaying the remaining battery charge Using Battery CheckMaximizing battery discharge time Managing low battery levels Conserving battery power Using external AC power Testing an AC adapter Using memory card readers External cards and devicesInserting a memory card Removing a memory card Using smart cards keyboard only Removing a smart card Inserting a smart card Using a USB device Using optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Protecting the computer Security Setting passwords in Windows Using passwords Managing a Bios administrator password Setting passwords in Computer Setup Entering a Bios administrator password Managing a Computer Setup DriveLock password Setting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Page Using antivirus software Using firewall softwareInstalling critical security updates Using HP Client Security Using the fingerprint reader select models onlyLocating the fingerprint reader Cleaning your computer MaintenanceCleaning procedures Cleaning the display All-in-Ones or Notebooks Cleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download Manager Backup and recovery Performing a system recoveryBacking up your information Using the Windows recovery tools Using Windows operating system media purchased separately Using f11 recovery tools Using HP Software Setup Using Windows Refresh or Windows Reset Using Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Using MultiBoot About the boot device orderSynchronizing the tablet and keyboard Setting a new boot order in Computer Setup Choosing MultiBoot preferences Dynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express promptEntering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiPage Contacting support Support Labels Specifications Input powerOperating environment Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start up Software is functioning abnormally Computer screen is blankComputer is on but not responding Computer is unusually warm An external device is not working Wireless network connection is not working Electrostatic discharge Index Symbols/Numerics Wlan