An external device is not working | HP x2 1011 G1 (Windows 8.1)

An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer's instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box.

●Be sure that the wireless device is turned on.

●Be sure that the computer wireless antennas are free from obstructions.

●Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on.

●Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem, and that the lights are on.

●Disconnect and then reconnect all cables, and turn the power off and then back on.

Resolving issues 89

Image 99

HP x2 1011 G1 (Windows 8.1) manual An external device is not working, Wireless network connection is not working

Contents

User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Using an optional external numeric keypad Identifying low battery levels Resolving a low battery level Security Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Resources For information about Finding information Finding information Tablet edge components Getting to know your computer Tablet edge components States on Display Display User Guides Top Keyboard Models only on TouchPad Lights Esc key Keys Right USB device on Left Releasing the tablet from the keyboard Changing your tablet’s view Changing your tablet’s settingsAdjusting your tablet’s autorotate lock Adjusting your tablet’s screen brightness Connecting to a network Connecting to a wireless networkUsing the wireless controls Using operating system controls Using Intel Wireless Gigabit Dock ManagerUsing a Wlan Using the wireless button Using an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models only Inserting and removing a SIM Using GPS select models only Using the Wireless Dock WiDock Using Bluetooth wireless devices Connecting to a wired network Connecting to a local area network LAN Using pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Scrolling Finger pinch zoom Rotating select models only Finger click Flicking select models only Right-edge swipe Edge swipes select models only Left-edge swipe Identifying the pen components Using touch screen gesturesUsing the digitizer pen select models only Setting touch screen preferences Using the keyboard Turning the embedded numeric keypad on and off Switching key functions on the embedded numeric keypad Using an optional external numeric keypad Audio Using the media activity controlsConnecting speakers Multimedia Adjusting the volume Connecting headphones and microphonesChecking audio functions on the computer Video Webcam DisplayPort keyboard only Connecting wired displays using MultiStream Transport Shutting down turning off the computer Power management Initiating and exiting Sleep Setting power optionsUsing power-saving states Intel Rapid Start Technology select models only Using the power meter and power settings Setting password protection on wakeupEnabling and exiting user-initiated Hibernation Using battery power Factory-sealed battery select models onlyFinding additional battery information Managing low battery levels Using Battery CheckDisplaying the remaining battery charge Maximizing battery discharge time Conserving battery power Using external AC power Testing an AC adapter Using memory card readers External cards and devicesInserting a memory card Removing a memory card Using smart cards keyboard only Removing a smart card Inserting a smart card Using a USB device Using optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives Protecting the computer Security Setting passwords in Windows Using passwords Managing a Bios administrator password Setting passwords in Computer Setup Entering a Bios administrator password Managing a Computer Setup DriveLock password Setting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving Automatic DriveLock protection Page Using antivirus software Using firewall softwareInstalling critical security updates Using HP Client Security Using the fingerprint reader select models onlyLocating the fingerprint reader Cleaning the display All-in-Ones or Notebooks MaintenanceCleaning your computer Cleaning procedures Cleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download Manager Backup and recovery Performing a system recoveryBacking up your information Using the Windows recovery tools Using Windows operating system media purchased separately Using f11 recovery tools Using HP Software Setup Using Windows Refresh or Windows Reset Using Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer Setup Updating the Bios Determining the Bios versionDownloading a Bios update Using MultiBoot About the boot device orderSynchronizing the tablet and keyboard Setting a new boot order in Computer Setup Choosing MultiBoot preferences Dynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express promptEntering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiPage Contacting support Support Labels Specifications Input powerOperating environment Traveling with the computer Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issues Computer is unusually warm Computer screen is blankSoftware is functioning abnormally Computer is on but not responding An external device is not working Wireless network connection is not working Electrostatic discharge Index Symbols/Numerics Wlan