Troubleshooting and Diagnostics | HP ZT1100 specs

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Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components:

•Troubleshooting information

Checking for customer abuse (page 3-3).

Troubleshooting the problem (page 3-4).

Verifying the repair (page 3-4).

Suggestions for troubleshooting (page 3-5).

•Diagnostic tools

e-Diagtools diagnostic program (page 3-22). Power-on self-test (page 3-25).

ÖSycard PCCtest 450 PC Card (page 3-26). BIOS configuration utility (page 3-27).

HP Pavilion zt1100/xz100 Omnibook xt1000

Troubleshooting and Diagnostics

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HP ZT1100 manual Troubleshooting and Diagnostics

Contents

HP Pavilion zt1100/xz100 Omnibook xt1000 Edition History Contents Figures Tables Introduction SourceAddress or Number Comments Pavilion zt1100/xz100 and Omnibook xt1000 Series Models Product Information Technology Codes Technology code Product nameDetails Front View Features Back View Bottom View Activating Power Modes OperationTurning the Notebook On and Off Main Status Lights Checking the Notebook’s Status Effect Using Fn Hot KeysFn Hot Keys Hot Key Resetting the Notebook Resetting the Notebook Multimedia Buttons and Status Panel Using the CD or DVD Player selected models Specifications Hardware SpecificationsAudio System Dimensions Product Information HP Pavilion zt1100/xz100 Omnibook xt1000 Accessory New Accessories Tested Cross-Platform AccessoriesDescription Internal Design Replaceable Module Diagram Component Roles Function Bootup Processor Memory Components UsedInfrared Wireless Docking PC card Functional StructurePage Removal Cross-Reference Removal and Replacement Disassembly Flow Disassembly Flowchart Torque cm-kgf Torque in-lbf Required EquipmentRecommended Screw Torques Screw Thread Size Removal Procedure Removing the Battery Releasing the Plug-in Module Removing a Plug-In Module Removing the Hard Disk Drive Removing the Hard Disk Drive Removing the Hard Disk Tray Reassembly Notes To recover the factory software installation Recovering and Reinstalling Software Removing the Keyboard Cover Retaining Screws Removing the Keyboard Cover Removing the Keyboard Cover Reassembly Notes Loosening the Keyboard Retaining Screws Removing the Keyboard Disconnecting the Keyboard Reassembly Notes Removing an Expansion Sdram Module Removing an Sdram Module Removing the System Sdram Module 11. Installing an Expansion Sdram Module Part Cover, mini-PCI Cover, expansion Replacement ProcedureReplacing Small Parts Replacing Small Parts User-Replaceable Removing the Mini-PCI Card HP Authorized Service Providers Only 13. Removing the Mini-PCI Card Reassembly Notes 14. Removing the Display Removing the Display Assembly 15. Removing the Display Reassembly Notes Removing Display Assembly Components 16. Removing Display Assembly Components Reassembly Notes Removing the Fan and Heatsink 17. Removing the Fan and Heatsink 18. Installing a New Thermal Pad Removing the CPU Module 19. Removing the CPU Module Reassembly Notes Removing the Top Case 20. Removing the Top Case Retaining Screws 21. Removing the Top Case Reassembly Notes Removing the Hinge Saddles 22. Removing the Hinge Saddles Reassembly Notes Removing the Motherboard or Bottom Case When Installing a New Motherboard 23. Removing the Motherboard Reassembly Procedure Reinstalling the Motherboard Replacing the Bottom Case Installation Procedure 26. Example of Serial Number Label Installing a New Serial Number Label Removing Notebook Components Removing Notebook ComponentsAdditional Steps PCA, USB Additional Steps Page Troubleshooting and Diagnostics Basic Troubleshooting Steps Troubleshooting Checking for Customer Abuse Page Suggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions Power/Battery Call Center SuggestionsRepair Center Likely Causes Battery does not charge AC adapter does not power notebook Repair Center Likely Causes Repair Center Comments Standby/resume Dark display, no light White display Erratic display Back up drive immediately Was notebook or drive dropped? Files are corrupted Keyboard Call Center Suggestions General problems Click button does not work Modem Mini-PCI card. Motherboard Printing One-Touch button problems Use Windows Search to locate computer on network Wireless Video file playback Symptom PC cardPage Clock loses time Diagnostic Tools Diagtools Diagnostic ProgramUpdating e-Diagtools Running e-Diagtools Parallel Loopback Connector Interpreting the Results Message Power-On Self-TestInsyde MobilePRO Bios Post Beep Codes and Messages Beep Code Slot Pcmcia PC Card 16-bit test CardBus 32-bit test Sycard PCCtest CommandsSycard PCCtest 450/460 CardBus Card Optional Zt1100/xz100/xt1000 technology code IB Bios Configuration Utility Running the Bios configuration utilityBios Configuration Menus and Parameters Updating the Notebook’s Bios Security MenuExit Menu Replaceable Parts Exploded View User Repl Replaceable Parts for the Pavilion zt1100/xz100 SeriesPart Number Exchange Part Number Replaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts for the Omnibook xt1000 Series Replaceable Parts HP Pavilion zt1100/xz100 Omnibook xt1000 Description Part Number Exchange User Repl Page Reference Information Password Removal Policy Hewlett-Packard Display Quality Statement Mechanical Imperfections TFT LCD Guidelines 14.1/15.0-in XGAType of Imperfection Electrical Imperfections Imperfections Not AllowedPage Page QJOLVK3ULQWHGLQ7DLZDQ