Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repairs, follow the basic troubleshooting steps shown below.
Check the customer’s description of the problem and any supporting information.
Check for customer abuse.
Try to duplicate the customer’s problem.
Troubleshoot the problem using:
-Diagnostic tools.
-Troubleshooting suggestions.
Verify the repair by testing the functionality of the complete unit.
Figure 3-1. Basic Troubleshooting Steps
Troubleshooting and Diagnostics | HP Pavilion zt1100/xz100 Omnibook xt1000 |
