Troubleshooting your Avaya 1210 IP Deskphone | Avaya specs

Troubleshooting your Avaya 1210 IP Deskphone

Troubleshooting your Avaya 1210 IP Deskphone

This section provides basic information about troubleshooting your Avaya 1210 IP Deskphone if Virtual Office causes a problem. For additional help, see “Customer service” on page 25.

Virtual Office

Table 10 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Busy, try again	Remote IP Deskphone	Wait for remote IP
		is active (not idle).	Deskphone to become
			idle and try again.

		ACD is logged on.	Log off ACD IP
			Deskphone before you
			initiate Virtual Office
			from another IP
			Deskphone.

		Make Set Busy is	Configure Make Set
		inactive on ACD IP	Busy active on ACD IP
		Deskphone.	Deskphone.

113

Image 113

Avaya manual Troubleshooting your Avaya 1210 IP Deskphone, Virtual Office

Contents

Avaya 1210 IP Deskphone User Guide Downloading documents Contact Avaya Support Revision history Revision history Revision history Revision history Contents Advanced features Operating your Avaya 1210 IP Deskphone Troubleshooting your Avaya 1210 IP Deskphone 141 Contents Welcome Feature overview On page 15 shows an Avaya 1210 IP Deskphone Avaya 1210 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Part 1 Safety standards Part 2 DenAn regulatory notice for Japan Connecting Power Location Navigation Customer service Customer service Before you begin Using your Avaya 1210 IP DeskphoneGetting started Avaya 1210 IP Deskphone controls Avaya 1210 IP Deskphone display Context-sensitive soft keys are below Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone Ring type License Notification Call features and Flexible Feature Codes Audio and text message broadcast Installing your Avaya 1210 IP Deskphone Connections on the Avaya 1210 IP Deskphone Attaching the foot stand optional Connecting the handsetConnecting the headset optional Connecting the power optional Connecting the PC Ethernet cable Connecting the LAN Ethernet cable Wall-mounting the IP Deskphone optional Password Admin Basic featuresVirtual Office Login Telephone Options Basic features Options menu Adjusting volumeVolume adjustment Contrast adjustment Adjusting the display screen contrast Selecting a language Telephone Options menu Selecting date and time format Display Diagnostics Accessing display diagnosticsSelecting a local dialpad tone Telephone Options , and then select Local Set Info Viewing IP Deskphone information Local Diagnostics Performing diagnostics Ring type Selecting a ring type Call Timer Enabling or disabling Call Timer Configuring Live Dialpad Enabling OnHook Default PathHook default path Handsfree Enabled Headset Enabled Live Dial Pad Configuring Caller ID display orderNumber, name default Name, number Off Configuring Normal mode indication Local Tools menu Advanced featuresElectronic Lock Assigning an Scpw Managing your Station Control Password Dial the Electronic Lock Activate FFC Configuring an Electronic Lock on your IP DeskphoneLocking your Avaya 1210 IP Deskphone Unlocking your Avaya 1210 IP Deskphone Dial your Station Control Password Configuring the Local Tools menu Enter key Key Function Navigation key functions in dialog boxes Part 2 Contrast PreferencesLanguage Contrast Language Local Diagnostics Lock Menu Using Virtual OfficeNetwork Configuration IP Deskphone Can I log on to Avaya 1210 IP Deskphone? Virtual soft key Avaya 1210 IP Deskphone Logging in to Virtual Office IP Deskphone Using Virtual Office on your remote IP Deskphone Using Virtual Office on your office IP Deskphone Automatic log out from Virtual Office Emergency calls on your Remote IP DeskphoneLogging out of Virtual Office Advanced features Using the soft keys Using the telephone dialpadOperating your Avaya 1210 IP Deskphone Entering and editing text Making a call Using Off-hook dialing Using On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Switching from handset mode to handsfree Switching from handsfree to handset modeUsing a headset Muting a handsfree call Making a call Using PredialSwitching from handsfree to headset Activating Ring Again Activating Ring AgainEditing a Predial number Calling a Ring Again party after notification Enter the Ring Again Activate FlexibleDeactivating Ring Again before notification Press the Ring Again Deactivate FFC Storing a Speed Call number Using Last Number RedialUsing Speed Call Making a call using Speed Call Controller SScCtl soft key Using System Speed CallAnswering a call Placing a call on hold Using Call HoldManaging calls during a call Answering an call during another call Using Call WaitingRetrieving a call on hold Transferring a call to a third party Transferring a callReturning to the original call Transferring a call using Timed Reminder Recall Using Timed Reminder Recall Using Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Retrieving a parked call Parking a call using the Spre code or FFC You dial on Recording a Calling Party Caller Number Managing calls while away from your desk Using Call ForwardDisplaying call details Activating Call Forward Reinstating a Call Forward number Using Internal Call ForwardDeactivating Call Forward Call Forward Activate FFC Forwarding internal calls onlyDeactivating Internal Call Forward Call Forward Deactivate FFC Activating Remote Call Forward Using Remote Call ForwardReinstating Internal Call Forward number Dial the Remote Call Forward Deactivate FFC Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Goodbye key Using Conferee Selectable Display Viewing active conferees Disconnecting a conferee Group Call FFC Using Group CallCalling group members Ending a group call Answering a group call Managing calls while busy at work Using Make Set BusyActivating Make Set Busy Deactivating Make Set Busy Hotel applications Configuring Automatic Wake-UpEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up callVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Using Call Page Connect to make an announcement Paging features Dial the Radio Paging Access FFC Using RadioUsing Automatic Preselection Meet-Me Using Automatic Post-selection Charging a call or charging a forced call Miscellaneous Call FeaturesAnswering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Charging a transferred call to an account Dial the Call Detail Recording FFC Charging a conference call to an account Charge Conf Using External Server Applications Using Privacy Release Virtual Office Troubleshooting your Avaya 1210 IP Deskphone Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Voud Flexible Feature Codes Flexible Feature Codes Part 2 Troubleshooting your Avaya 1210 IP Deskphone 118 Quick Reference Feature operation Press the Up/Down Navigation keys Services menu Public Domain Notice Third party terms GNU 123 124 125 126 127 128 OpenSSL 130 131 Zlib Copyright and Permission Notice Curl Libpng 135 Kernrandom ConvertUTF Wchar functions Libjpeg 140 Terms you should know 142 LCD 144 SIP 146 Index 148 149 Index 150