15Troubleshooting
If you encounter any problem when using your phone, try to rectify the problem according to the following table. If the problem persists, contact the service provider or the dealer.
| Problem |
| Ensure that… |
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| The battery cannot be charged. |
| The charger is properly connected to | |||
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| your phone and the power socket. | ||||
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| The phone cannot be powered |
| | The battery power is sufficient. | ||
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| | The battery is properly installed. | |||
| on. |
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| Press and hold |
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| You cannot make a call except |
| | The phone number is correct. | ||
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| | You are in the network service area. | |||
| an emergency call. |
| | You have not enabled the call | ||
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| restriction function. |
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| Bad call quality. |
| | The signal strength is strong enough. | ||
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| | If you are staying indoors, move | |||
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| close to a window. |
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| During a call, the other side |
| The microphone is not covered. | |||
| cannot hear your voice. |
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| The signal strength is not |
| | The antenna is in a good condition. | ||
| strong enough or your phone is |
| | Move close to a place with strong | ||
| often off line. |
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| signal strength. |
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