Locating Paper Jams
The following is a list of paper jam error messages. Use this list to determine where
paper jams have occured and what task to perform to clear the paper jam:
Message Number Task
08 A staple is jammed in the stapler unit. Go to “Clearing
Staple Jams” on page 136.
20 Paper has jammed inside the printer. The printer cannot
display where the paper jam is. Start by opening the top
cover, then the right cover, then the left cover, and then
the front cover.
21.1 and 22.1 Paper has jammed near either tray 1 or tray 2. Go to
“Removing Paper Jams from Paper Trays 1 and 2” on
page 121.
23.1, 23.2, and 23.3. Paper has jammed near the fuser or in the fuser area.
Go to “Removing Paper Jams from the Fuser Area” on
page 116.
24.1 and 24.2 Paper has jammed near the face-down tray. Go to
“Removing Paper Jams from the Face-Up Tray” on
page 130 and “Removing Paper Jams from the
Face-Down Tray” on page 131.
25.1, 25.2, 26.1, and 26.2 Paper has jammed near the front cover or if the duplex
unit is installed, in the duplex unit. Go to “Removing
Paper Jams from the Duplex Unit” on page 127.
27 Paper has jammed near the auxiliary tray because the
wrong size paper was loaded into the auxiliary tray. Go
to “Removing Paper Jams from the Auxiliary Tray” on
page 124.
33.1, 33.2, and 33.3 Paper has jammed inside the 2000-Sheet Input Drawer
(Tray 3) while feeding paper to the printer. Go to
“Removing Paper Jams from 2000-Sheet Input Drawer -
Tray 3” on page 123.
34.1, 34.2, and 34.3 Paper has jammed near the paper pickup cover while
exiting 2000-sheet input drawer (Tray 3). Go to
“Removing Paper Jams from 2000-Sheet Input Drawer -
Tray 3” on page 123.
35.1, 35.2, 35.3, and 35.4 Paper has jammed between the 2000-sheet finisher and
the printer near the paper feed or paper transfer area.
Go to “Removing Paper Jams from 2000-Sheet Input
Drawer - Tray 3” on page 123 and “Removing Paper
Jams from the Transfer Area” on page 132.
Chapter 5. Clearing Paper Jams 115