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IBM 24, 24PS The Print Is Damaged, The Printed Image Is Blurred

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The Print Is Damaged

Possible Causes Actions You Should Take Print Sample

Paper does not meet

specification Use recommended paper

There is excessive

moisture in the paper Load fresh, dry paper

Damaged paper has been

loaded in the paper tray Load fresh, dry paper

The Printed Image Is Blurred

Possible Causes Actions You Should Take Print Sample

Paper does not meet

specification Use recommended paper

There is moisture in the

paper Load fresh, dry paper

240 User's Guide

Contents

Main Page Page Second Edition (January, 1997) Contents iv Page vi Tables Page Figures Page Statement of Limited Warranty Production Status The IBM Warranty Warranty Service Extent of Warranty xii Limitation of Warranty Page Notices Trademarks Energy Star xvi Communications Statements for Class A Federal Communications Commission (FCC) Statement Communications Statements for Class B European Union (EU) Electromagnetic Conformity Statement xviii Page Safety Precautions Electrical Safety xx Laser Safety About This Book Conventions Used Related Publications xxii Chapter 1. About Your Printer Quick Reference Below is a quick reference to common tasks: Describing Printer Features and Options 2 Page 4 Page Describing Standard Features 6 Page 8 Page 10 Page 12 Page 2000-Sheet Finisher Options Controller Card 14 US 9 Foot Line Cord US 6 Foot Chicago Line Cord Printer Stand Envelope Feeder Printer Memory DRAM Memory Page Ordering Optional Features To order optional features, contact your IBM Authorized Dealer or IBM Sales Representative. Table 3 (Page 1 of 2). Optional Feature Descriptions and Order Numbers Table 3 (Page 2 of 2). Optional FeatureDescriptions and Order Numbers 18 Ordering Supplies Describing Resident Fonts PCL Fonts 20 PostScript Fonts Using Printer Drivers 22 Obtaining Printer Drivers Using Network Printer Manager Utility Obtaining Network Printer Manager Utility 24 Using Network Printer Resource Utility Obtaining Network Printer Resource Utility Using Print Services Facility Software with IPDS Obtaining Adobe Acrobat Portable Data Files 26 Page Network Printer 24PS 28 Understanding the Operator Panel Indicator Lights The indicator lights, which can be on, off, or blinking, are shown in Figure 9. Using the Operator Panel Keys 30 Navigating Menus Two Examples Action Menus Configuration Menus Example 1 Printing the Printer Configuration Page 32 IBM Network Printer 24 Configuration Page Chapter 2. Using the Operator Panel 33 CONFIGMENU TEST MENU MEMCONFIG MENU MACHINEINFO LANGUAGEMENU INSTALLEDOPTIONS AUTOSENSEDPAPER PRINTERDETAILS Reading the Printer Configuration Page 34 IBM Network Printer 24 Configuration Page c9pu241 Chapter 2. Using the Operator Panel 35 PRINTER DETAILS PAGE COUNT = 3330 TONERCTR = 1741 FUSERCTR =1741 CODE LEVELS CTL1.04 PCL1.3.1 PS 1.06 EN5.16 Example 2 Reducing Toner Usage 36 Page Performing Other Common Operator Panel Tasks Canceling a Print Job 38 Selecting Binding for Duplex Print Jobs Printing a Stored Page (PCL5e Jobs Only) Printing a List of PCL5e Fonts Printing a List of PostScript Fonts Printing a List of IPDS Fonts Adjusting Print Density (Printing Darker or Lighter) Changing the Power-Savings (Sleep Mode) Interval 40 Changing the Language Shown on the Display Panel Understanding Common Messages 42 tray paper-size Chapter 3. Navigating Through the Operator Panel Menus 44 Network Printer 24 Figure 11. Operator PanelMenu Map Chapter 3. Navigating Through the Operator Panel Menus 45 Test Menu 46 Page Paper Menu 48 Page 50 Configuration (Config) Menu 52 Page Memory Configuration (Memconfig) Menu 54 Parallel Menu PCL Menu 56 Page 58 PS Menu Token Ring Menu IBM Network Printers: Ethernet and Token Ring Configuration Guide 60 Page Ethernet Menu 62 Printers: Ethernet and Token Ring Configuration Guide Page Coax SCS Menu 64 requested dimensions 66 Twinax SCS Menu requested dimensions 68 Coax Setup Menu 70 Twinax Setup Menu 72 Coax DSC/DSE Menu 74 IPDS Menu 76 Page 78 Page Machine Information Menu 80 Language Menu Page Chapter 4. Loading Paper and Envelopes Selecting Paper and Other Printable Material Table 5. Supported MediaTypes and Sizes 84 Selecting Paper from Printer Drivers and Datastreams ABC Selecting Output as Face Up or Face Down ABC Defining the Printable Area 86 Storing Paper Loading Paper 88 Loading Letterhead and Prepunched Paper Loading Paper into Trays 1 and 2 Page 90 Page Loading Paper into 2000-Sheet Input Drawer - Tray 3 92 Page 94 Page Loading Paper into Auxiliary Tray 96 Page Page Loading Envelopes into Envelope Feeder 100 Page 102 Page Using the Paper Menu Selecting The Default Input Tray 104 output source Defining the Auxiliary Tray Paper Size Defining the Envelope Feeder Envelope Size Turning Tray Switching On or Off OFF 106 OFF ON Page Page Chapter 5. Clearing Paper Jams Page Page Page Page 114 Locating Paper Jams Removing Paper Jams from the Fuser Area 116 Page Page Removing Paper Jams from the Imaging Area 120 Removing Paper Jams from Paper Trays 1 and 2 Page Removing Paper Jams from 2000-Sheet Input Drawer - Tray 3 Removing Paper Jams from the Auxiliary Tray Removing Paper Jams from the Envelope Feeder 124 Page Setting Fuser Envelope Levers 126 Removing Paper Jams from the Duplex Unit 128 Page Removing Paper Jams from the Face-Up Tray 130 Page Removing Paper Jams from the Transfer Area 132 Removing Paper Jams from the Reversing Area Page Removing Paper Jams from the Paper Delivery Area Clearing Staple Jams 136 Page Page Chapter 6. Maintaining the Printer Ordering and Replacing Supplies Changing the Toner Cartridge 140 Page Page Cleaning the Printer Cleaning the Anti-Static Teeth Cleaning the Transfer Guide Area 144 Cleaning the Registration Roller Area Replacing a Staple Cartridge 146 Page Performing a Stapler Test 148 Chapter 7. Installing Printer Options Handling Static Sensitive Devices 150 Page Page Locating Options on the Printer Controller Card Installing SIMM and Hard Drive Options 154 Installing a SIMM Page Page 158 Installing a Hard Drive Page Page Installing the Options Controller Card 162 Page Page 28.1 OPT CONTROLLER ERROR Installing the Network Interface Card Installing a Network Interface Card 166 IBM Network Printers: Ethernet and Token Ring Configuration Guide Page Installing the Envelope Feeder 168 Page Page Installing the Duplex Unit Option Page Page Installing the 2000-Sheet Input Drawer (Tray 3) Option 174 Page Page Page 178 Page Page Page 182 Unpacking the 2000-Sheet Finisher Page Attaching Output Trays Attaching the Printer Delivery Slot Adapter Attaching the Guide Rail 186 1m Page Page Connecting I/O and Power Cables 190 Installing a Staple Cartridge 192 Installing the Printer Stand Page Page Page Chapter 8. Managing Printer Memory Downloading and Managing Fonts Describing Printer Memory DRAM Memory Flash Memory Hard Drive 198 Estimating Memory Requirements Using Memory Reduction Technology with Page Protection 200 Chapter 9. Setting Printer Network Addresses Defining Network Configuration Tasks Using the Operator Panel Keys to Set Network Addresses 202 Setting IP, Subnet Mask, and Gateway Addresses Setting the Locally Administered MAC Address (LAA) 204 Appendix A. Troubleshooting Problems Locating Printer Serial Number and Machine Type Page Troubleshooting Problems: Symptoms and Actions Table 8 (Page 1 of 7). Troubleshooting Problems: Symptoms and Actions Table 8 (Page 2 of 7). Troubleshooting Problems:Symptoms and Actions 208 IBM Network Printers: Ethernet and Token Ring Configuration Guide IBM Network Printers: Twinax/Coax Configuration Guide Table 8 (Page 3 of 7). Troubleshooting Problems:Symptoms and Actions Table 8 (Page 4 of 7). Troubleshooting Problems:Symptoms and Actions 210 IBM Network Printers: Ethernet and Token Ring Configuration Guide Table 8 (Page 5 of 7). Troubleshooting Problems:Symptoms and Actions Table 8 (Page 6 of 7). Troubleshooting Problems:Symptoms and Actions 212 Table 8 (Page 7 of 7). Troubleshooting Problems:Symptoms and Actions Page Appendix B. Understanding Printer Messages Status Messages 216 Page 218 Page 220 Error Messages tray paper_size 222 Page 224 Page 226 Page 228 Page Page Service Messages 232 Page 234 Appendix C. Solving Print Quality Problems Print Is Too Light Toner Spots on the Print Repetitive Marks on the Print Random Deletions or Light Areas on the Print 236 Vertical Marks on the Print Vertical Bands of Deletions or Light Areas on the Print Entire Print is Black Entire Print Is Blank 238 White Spots Within Black Image Area Printed Image Rubs Off or Smears The Print Is Damaged The Printed Image Is Blurred 240 Appendix D. Installing the Usage Kit Changing the Auxiliary Feed Pick-up Roller and Separation Pad 242 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix E. Answering Your Questions print_pubs@vnet.ibm.com 274 Appendix F. Specifications This chapter describes printer specifications. Printer Specifications Page Glossary IBM Dictionary of Printing IBM Dictionary of Computing A B C D E 278 F G H I J L 280 M N R S T V 282 X Numerics A B (continued) C D E 284 F G H I J K 286 L M Page N 288 O P 290 Q R S T 292 U V W X Y Page Readers' Comments We'd Like to Hear from You BUSINESS REPLY MAIL