White Spots Within Black Image Area
Possible Causes Actions You Should Take Print Sample
Paper does not meet
specification Use recommended paper
The toner cartridge is
damaged Replace the toner cartridge with a
new one
Printed Image Rubs Off or Smears
Possible Causes Actions You Should Take Print Sample
There is moisture in the
paper Load fresh, dry paper
Paper does not meet
specification Use recommended paper
The top cover is not fully
closed Close the top cover.
The fuser is not functioning
properly Check the page count. See “Machine
Information Menu” on page 80. If the
page count is approaching 350,000,
you will want to install a new Usage
Kit. Contact your IBM Authorized
Dealer or IBM Printing Systems
Company Supplies and order one of
the following Usage Kits:
For low voltage: 63H5718
For high voltage: 63H5719
You may need a Usage Kit before
350,000 pages are printed, depending
on the type of paper and the output
being printed.
Appendix C. Solving Print Quality Problems 239