Table 8 (Page 2 of 7). Troubleshooting Problems:Symptoms and Actions

Symptom Action
Printer never prints the job Responses:
1. Make sure that the printer is running by printing a configuration page.
See “Example 1 — Printing the Printer Configuration Page” on
page 32. Check the settings for PORT TIMEOUT and
PERSONALTY for possible problems. See the appropriate menu for
information about the settings for your attachment:
“Token Ring Menu” on page 60
“Ethernet Menu” on page 62
“Parallel Menu” on page 55
“Coax Setup Menu” on page 69
“Twinax Setup Menu” on page 71
2. Make sure your printer driver is installed and is connected to the
correct port.
3. For parallel printing, verify the connection by copying a text file (such
as config.sys) to that port. If this file prints successfully, suspect a
driver problem.
Also, make sure you use properly shielded and grounded cables and
connectors. For parallel cable, use IBM part number 63H1994 (also
part number 63H5827) or its equivalent IEEE 1284-1994 compliant
cable.
4. For LAN printing problems, print a configuration page and make sure
the appropriate network interface card is installed (look under
“Installed Options”). If the card does not appear under installed
options, reseat the card (see “Installing the Network Interface Card”
on page 166). If problems persist, you may need a new card.
Also, refer to

IBM Network Printers: Ethernet and Token Ring

Configuration Guide

, which is shipped with the Ethernet and Token
Ring network interface cards.
5. For twinax/coax printing problems, press the TEST button on the back
of the twinax or coax card to generate an internal configuration page.
This verifies that the card is connected and functional.
Also, refer to

IBM Network Printers: Twinax/Coax Configuration

Guide

, which is shipped with the twinax and coax network interface
cards.
Output sent to wrong bin Check the OUTPUT setting in the Paper Menu. See “Paper Menu” on
page 48. Note that the job value (set using the printer driver or the
application) will override the panel setting.
Wrong size paper selected Check the SOURCE setting in the Paper Menu. See “Paper Menu” on
page 48. Note that the job value (set using the printer driver or the
application) will override the panel setting. Also verify the AUXSIZE and
ENVSIZE values set in Paper Menu.
208 User's Guide