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Additional help
The README | file | on the | IBM 2X/4X/24X |
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Option Diskette | includes | troubleshooting | hints. | If you | follow these | |
instructions | and | still have a problem, | go to | Appendix | E, “Help and | |
service information.” |
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Appendix E. |
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Help |
| and | service |
| information |
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If | you have | questions about your new Options by | IBM | product, | or | ||||||||||||||
require | technical | assistance, visit the IBM Personal Computing Support | |||||||||||||||||
Web | site | at | http://www.pc.ibm.com/support. | For | information | about |
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IBM, |
| IBM | PC | products, | or | Options by | IBM | visit | the | IBM | Personal | ||||||||
Computing | Web | site |
| at | http://www.pc.ibm.com. Additionally, | you | can | ||||||||||||
receive | information | from | the | IBM | Automated |
| Fax | system | at |
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(in Canada, | from | the | Personal |
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Systems | Group | Bulletin | Board | System | (PSG | BBS) | at | ||||||||||||
You |
| can | also | get | help and | information |
| through | the | IBM | PC |
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HelpCenter, | 24 | hours | a | day, | seven | days | a | week. | Response | time | may | ||||||||
vary |
| depending | on | the | number | and | nature | of | the | calls | received. |
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Marketing, installation, and configuration support | through | the |
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HelpCenter | will | be |
| withdrawn | or | made | available | for | a | fee, | at IBM’s | ||||||||
discretion, | 90 | days after the option has | been | withdrawn | from |
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marketing. | Additional |
| support | offerings, | including |
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installation assistance, | are | available | for |
| a | nominal | fee. |
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During |
| the | warranty | period, | assistance |
| for | replacement | or | exchange | of | ||||||||
defective | components |
| is | available. | In | addition, | if | your | IBM | option | is | ||||||||
installed | in | an | IBM | computer, | you | might |
| be | entitled | to service | at your | ||||||||
location. | Your | technical | support | representative | can | help you |
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determine | the | best | alternative. |
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