IBM 28L2234 manual service, Additional help, Appendix E, Help, information

Additional help

The README	file	on the	IBM 2X/4X/24X CD-ReWritable Drive
Option Diskette		includes	troubleshooting	hints.	If you	follow these
instructions	and	still have a problem,		go to	Appendix	E, “Help and
service information.”

Appendix E.

Help

and

service

information

If

you have

questions about your new Options by

IBM

product,

or

require

technical

assistance, visit the IBM Personal Computing Support

Web

site

at

http://www.pc.ibm.com/support.

For

information

about

IBM,

IBM

PC

products,

or

Options by

IBM

visit

the

IBM

Personal

Computing

Web

site

at

http://www.pc.ibm.com. Additionally,

you

can

receive

information

from

the

IBM

Automated

Fax

system

at

1-800-426-3395

(in Canada, 1-800-465-3299), or

from

the

Personal

Systems

Group

Bulletin

Board

System

(PSG

BBS)

at

1-919-517-0001.

You

can

also

get

help and

information

through

the

IBM

PC

HelpCenter,

24

hours

a

day,

seven

days

a

week.

Response

time

may

vary

depending

on

the

number

and

nature

of

the

calls

received.

Marketing, installation, and configuration support

through

the

HelpCenter

will

be

withdrawn

or

made

available

for

a

fee,

at IBM’s

discretion,

90

days after the option has

been

withdrawn

from

marketing.

Additional

support

offerings,

including

step-by-step

installation assistance,

are

available

for

a

nominal

fee.

During

the

warranty

period,

assistance

for

replacement

or

exchange

of

defective

components

is

available.

In

addition,

if

your

IBM

option

is

installed

in

an

IBM

computer,

you

might

be

entitled

to service

at your

location.

Your

technical

support

representative

can

help you

determine

the

best

alternative.

3-28 IBM 2X/4X/24X CD-ReWritable Internal IDE Option Kit