IBM 28L2234 manual solving, Appendix D, Problem

Appendix D.

Problem

solving

Computer

problems

can

be

caused

by

hardware,

software,

or

user

error.

You

might

be

able

to

use

the

information

in

this

section

to

solve

problems

yourself,

or

gather

helpful

information

you

can

pass

on

to

a

service

technician.

You

might

also

need to

refer

to

your

computer,

operating-system,

or

sound-adapter

publications.

You

can

also use the problem-solving

diagnostic

program

for

DOS

on

the

IBM

2X/4X/24X CD-ReWritable Drive Option Diskette

.

For more

information

on

the

diagnostic

program,

see

“Diagnostics” on

page

3-27.

Review

the following list for any

problem

descriptions

that

might

fit

your

situation.

Your

computer

or

CD-ReWritable

drive

does

not

operate

correctly

or

the

busy

indicator light

does

not

come

on.

Take

the

following

actions:

1. Check that the CD is loaded with the label side up.

2.

Check

that

all

devices

are

properly connected

to

the

computer and

the

electrical

outlet.

3.

Turn

off

the

computer,

unplug

the

cables

from

the

electrical

outlets

for

your

computer

and

all

attached

devices,

and

remove

the

computer

cover.

4. Check that all power and

IDE

cables are

securely

attached.

Disconnect

the

IDE

cable

and

check

for

bent

or

misaligned

pins.

If

you

do

not

find

any

problems,

reconnect

the

interface

cable.

Replace

the

computer

cover,

and

reattach

all

cables

and

power

cords.

Turn

on

the

computer,

restart

the

system,

and

attempt

to

open

the

CD

tray

by

pressing

the

Eject/Load

button.

If

the

tray

fails

to

open

and

the

busy

indicator

light

does

not

come

on,

turn

off

the

computer

and

try

using

another

4-pin

dc

power

cable.

5.

Check

that

the

color-coded

edge

on

the

IDE

cable

aligns

with

pin

1

on

the

IDE

port

and

is

closest

to

the

power

cable

on

the

CD-ReWritable

drive.

See

“Step

5.

Attaching

the

cables

to

the

drive”

on

page

1-6.

6. Check that the IDE cable is

connected

to

the

proper

IDE

port

connection. See

“Step

5.

Attaching

the

cables

to

the

drive”

on

page

1-6

for

more

information.

7.

Check

the

CD-ReWritable

drive

and

any

other

device

on

the

IDE

cable

for

the

proper

Master/Slave

jumper

settings.

See

“Step

5.

Attaching

the

cables

to

the

drive”

on

page

1-6

for

more

information.

8.

If

the

middle

connector

on

the

IDE

cable

is

attached

to

the

IDE

port

on

the

system

board,

remove

the

connector

and

reattach

the

cable.

If

there

is

only

one

device

on

the

IDE

port,

attach

the

connector

at

one

end

of

the

cable

to

the

IDE

port

and

the

connector

at

the

other

end

to

the

device,

leaving

the

middle

connector

(if

there

is

one)

open.

If

there

are

two

devices

on

the

IDE

port,

attach

the

connector at

one

end

of

the

cable

to

the

IDE

port.

If

there

is

a

hard

disk

3-20 IBM 2X/4X/24X CD-ReWritable Internal IDE Option Kit