0100 (continued)
019
– Press the Error/Reset key. If the light does not go off, do one of the following:
Press the System Request key and press the Enter key. When the system
request menu appears, start an alternate job.
Go to another work station and sign on.
Enter the Work with Subsystem (WRKSBS) command to request the Work with
Subsystems display. Choose the Work with subsystems jobs option for the
subsystem you are running under. Look for a job entry that has the same job
name as the work station with the problem. If two entries are shown, look at
both. Write down the names.
Does the job entry (or entries) indicate a status of HELD?
Yes No
020
You could have a loop or wait state. Do the following to gather helpful
information
Type the Work Job (WRKJOB) command and press the F4 (Prompt) key.
Choose the following values for the command parameters:
Parameter Value
Job name Job name, user name, and job number for the failing job.
Output *PRINT to print the job information for later use.
1. When the Work with Job menu appears, select option 11 (Display the
program stack). Press the Print key to print the program stack for the
failing job.
The program stack lists the instruction the program is currently on. This
may help you determine why the loop or delay occurred.
2. Press the F3 (Exit) key until you return to the Command Entry display.
3. Type the End Job (ENDJOB) command to cancel the failing job. For
example:
ENDJOB JOB(ðð8298/QUSER/DSPð1)
Check with the system operator to ensure that the job log for the failing
job is printed. The job log is a record of each program action and any
messages resulting from these program actions.
Note: Your job log should be printed if you use the default value for the
log limit (LOGLMT) parameter on the ENDJOB command. If the job
description specifies a 0 for the message level in the LOG parameter, a
job log is not printed.
4. Examine the job log to find out why the problem occurred.
If you cannot solve the problem, see “Contacting Your Service
Representative” on page 407.
021
(Step 021 continues)
400 AFP Utilities for AS/400 User’s Guide