IBM DS8000 manual IBM Operational Support Services Support Line, IBM eServer iSeries Copy Services

￿Unplanned outages (disaster recovery, testing a disaster)

It simplifies the disaster recovery implementation and concept. Once eRCMF is configured in the customer environment, it will monitor the PPRC states of all specified LUNs/volumes. Visit the following Web site for the latest information:

http://www.ibm.com/services/us/index.wss/so/its/a1000110

Geographically Dispersed Sites for Microsoft Cluster Services

IBM TotalStorage Support for Geographically Dispersed Sites for Microsoft Cluster Service (MSCS) is designed to allow Microsoft Cluster installations to span geographically dispersed sites. It helps to protect clients from site disasters or storage subsystem failures. This service is designed to enable a tier 7 disaster recovery solution. It also provides high availability for applications and data running in Windows clustered server environments, by extending the distance that cluster nodes and storage can be separated, mirroring data between two IBM TotalStorage disk subsystems, and providing improved failure detection. You can find the latest information on this service on the following Web site:

http://www.ibm.com/servers/storage/services/featured/microsoft_application_environ ment.html#GDSSolution

IBM eServer iSeries Copy Services

For the iSeries environment IBM offers a special toolkit, which allows you to use the advanced Copy Services functions with the iSeries. For more information on this, see , “iSeries toolkit for Copy Services” on page 404.

IBM Operational Support Services - Support Line

IBM offers telephone or electronic access to highly-trained technical support specialists, who can serve as your one source for remote software support services.

Highlights of the offering are the following:

￿High-quality technical support for IBM and select multivendor software including the Linux operating system and Linux clusters

￿A supplement to your internal staff with IBM's skilled services specialists

￿Fast, accurate problem resolution to help keep your IT staff productive

￿Options for enhanced coverage and a single interface for remote support

￿Support for your international environment

For more information on the IBM Support Line visit the following Web site:

http://www.ibm.com/services/us/index.wss/so/its/a1000030

In Figure 16-9 on page 411 you can see an example for the Support Product List (SPL) of the IBM Support Line with the DS6800 support and the DS8100 support highlighted. You get the complete SPL on the following Web site:

http://www.ibm.com/services/sl/products/java3.html

410DS8000 Series: Concepts and Architecture