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IBM DS8000 manual Bbu

Models: DS8000

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data placement				265
Disk Magic 186–187
ESCON	256
FICON	256
hot spot avoidance					188
I/O priority queuing					187
LVM striping			266
monitoring		187
monitoring tools
UNIX		345
vmstat		347
number of host ports/channels								187
open systems
determing the connections								267
determining the number of paths to a LUN 268
PAV 187
planning	186
PPRC over FCP links 256
remote copy			187
size of cache			187
where to attach the host						268
workload characteristics						265
z/OS 269
appropriate DS8000 size								271
channel consolidation						272
configuration recommendations 274
connect to zSeries hosts							269
disk array sizing					273
potential 270
processor memory size							271
Persistent FlashCopy 123
PFA 78
physical partitioning				45
Piper 299, 341
placement of data				99
Point-in-time Copy see PTC
positioning	11
power 40
BBU
building power lost 80
disk enclosure				40
fluctuation protection					80
I/O enclosure			40
PPS
processor enclosure					40
RPC 79
power and cooling				39, 79
BBU
PPS
rack cooling fans 79
RPC 79
Power Hypervisor			54

POWER5 6, 26, 261

PPRC Extended Distance see Global Copy PPRC over FCP links 256

PPRC-XD see Global Copy PPS 79

Predictive Failure Analysis see PFA primary power supply see PPS processor complex 26, 63

processor enclosure power 40

PTC 116, 118, 168

R

rack operator panel 21

rack power control cards see RPC

RAID-10
AAL 77
drive failure 77
implementation			77
theory		77
RAID-5
drive failure 76
implementation			76
theory		76
ranks	88, 192, 201
RAS	61
CUIR
disk scrubbing			79
disk subsystem			75
	disk path redundancy					75
EPO 80
fault avoidance			64
first failure data capture					64
host connection availability						71
Hypervisor 66
I/O enclosure 67
metadata 67
microcode updates				81
	installation process				81
naming		62
NVS recovery
permanent monitoring					64
PFA
power and cooling				79
processor complex				63
RAID-10 77
RAID-5		76
RIO-G		67
server		67
server failover and failback						68
S-HMC		82
spare creation			77
Real-time configuration				204
Copy Services			204–205

Recovery Point Objective see RPO Redbooks Web site 415

Contact us xix

RedHat Enterprise Linux see RH-EL reliability, availability, serviceability see RAS remote access 164

Remote Mirror and Copy 56, 116 ESCON 38

on iSeries 403

Remote Mirror and Copy see RMC Remote mirror for z/OS see RMZ remote power control 154 remote support 154

RH-EL 361

422DS8000 Series: Concepts and Architecture

Image 444

IBM DS8000 manual Bbu

Contents

IBM TotalStorage DS8000 Series Page IBM TotalStorage DS8000 Series Concepts and Architecture First Edition April Contents Page Benefits of virtualization Vi DS8000 Series Concepts and Architecture Summary Viii DS8000 Series Concepts and Architecture Page Page Index Xii DS8000 Series Concepts and Architecture Copyright License Trademarks DfsortPreface Team that wrote this redbookXvi DS8000 Series Concepts and Architecture Preface Xviii DS8000 Series Concepts and Architecture Become a published author Comments welcomeXx DS8000 Series Concepts and Architecture Part 1 Introduction DS8000 Series Concepts and Architecture Introduction to the DS8000 series DS8000, a member of the TotalStorage DS family Overview of the DS8000 seriesInfrastructure Simplification Business ContinuityDS8000 Base frame Hardware overview Storage capacity Storage system logical partitions LPARsStorage Hardware Management Console S-HMC for the DS8000 IBM Standby Capacity on Demand offering for the DS8000Supported environments Resiliency Family for Business ContinuityIBM TotalStorage FlashCopy IBM TotalStorage Metro Mirror Synchronous PprcService and setup Three-site solutionInteroperability IBM TotalStorage Global Mirror Asynchronous PprcPositioning Common set of functionsDS8000 compared to ESS IBM TotalStorage DS Command-Line Interface DS CLI Common management functionsDS8000 compared to DS6000 IBM TotalStorage DS Storage ManagerScalability and configuration flexibility Future directions of storage system LPARsDS Open application programming interface Sequential Prefetching in Adaptive Replacement Cache Sarc PerformanceIBM TotalStorage Multipath Subsystem Device Driver SDD Performance for zSeriesSummary 16 DS8000 Series Concepts and Architecture Part 2 Architecture 18 DS8000 Series Concepts and Architecture Components Frames Base frameExpansion frame Rack operator panelArchitecture Rack operator panelSAN fabric Server-based SMP design Cache managementComponents Processor complex RandomseqComponents Service processor and Spcn Front viewRear view Processor memoryRIO-G 2 I/O enclosuresDisk subsystem Rear viewDevice adapters Disk enclosures DS8000 device adapterNon-switched FC-AL drawbacks DS8000 disk enclosureSwitched FC-AL advantages 11 DS8000 disk enclosureDS8000 switched FC-AL implementation 12 Disk enclosure switched connectionsExpansion Arrays and spares14 DS8000 switched loop layout Arrays across loopsHost adapters AAL benefitsDDMs Ficon and Fibre Channel protocol host adapters Control units and logical pathsEscon distances Remote Mirror and Copy with EsconPower and cooling Rack Power Control cards RPCFibre Channel supported servers Fibre Channel distancesPrimary power supplies Processor and I/O enclosure power suppliesDisk enclosure power and cooling Battery backup assembliesEthernet switches 42 DS8000 Series Concepts and Architecture Storage system LPARs Logical partitions Introduction to logical partitioning Virtualization Engine technologyPartitioning concepts PartitionsBuilding block Physical partitioning PparLogical partitioning Lpar Software and hardware fault isolation Dynamic logical partitioningMicro-Partitioning Virtual I/OWhy Logically Partition? Server consolidationProduction and test environments Application isolationDS8000 and Lpar Lpar and storage facility imagesIncreased flexibility of resource allocation 2 DS8300 Lpar implementation DS8300 Model 9A2 Lpar and storage facility imageStorage facility image hardware components DS8300 Lpar resource allocationStorage Facility Image Processor complex Processor and memory allocations4 DS8300 Model 9A2 configuration options RIO-G interconnect separationDS8300 example configuration Model conversionLpar security through Power Hypervisor Phyp Model conversions regarding Lpar functionalityLpar and Copy Services Lpar protection Power HypervisorLpar benefits FlashCopyRemote mirroring Storage system LPARs Logical partitions Addressing capabilities with storage facility images Example of storage facility images in the DS8300DS8300 addressing capabilities 60 DS8000 Series Concepts and Architecture RAS Naming Storage complexStorage unit Storage facility imageProcessor complex RAS Processor complexReliability, availability, and serviceability Permanent monitoringMemory reliability, fault tolerance, and integrity Self-healing+1 redundancy Fault masking Concurrent MaintenanceHypervisor Storage image independence Resource deallocationServer RAS RIO-G a self-healing interconnect2 I/O enclosure Metadata checksServer failover and failback Data flowFailover Normal data flowNVS recovery after complete power loss FailbackHost connection availability Single or multiple pathEnclosure SAN/FICON/ESCON switches Multi-pathing softwareOpen systems host connection ZSeries host connectionSwitched disk connections Disk path redundancyRAID-5 overview RAID-10 overviewRAID-5 theory RAID-5 implementation in the DS8000Spare creation RAID-10 theoryRAID-10 implementation in the DS8000 Predictive Failure Analysis PFA Floating sparesHot plugable DDMs Battery backup units Rack power control card RPCDisk scrubbing Rack cooling fansBuilding power loss Power fluctuation protectionPower control of the DS8000 Emergency power off EPOMicrocode updates Installation processManagement console HMC considerationsDifferent code versions across storage images Virtualization concepts Virtualization definition Storage system virtualizationAbstraction layers for disk virtualization Storage Facility virtualizationArray sites Physical layer as the base for virtualizationArrays Array siteRanks Creation of an arrayExtent pools Forming an FB rank with 1 GB extentsServer0 Logical volumes CKD volumesFixed Block LUNs Volume with Allocation and deletion of LUNs/CKD volumes ISeries LUNsLogical subsystems LSS DB2 Volume access Address groupsVolume group Host attachment11 Host attachments and volume groups Summary of the virtualization hierarchyPlacement of data 12 Virtualization hierarchy13 Optimal placement of data Benefits of virtualization101 102 DS8000 Series Concepts and Architecture IBM TotalStorage DS8000 model overview and scalability 103DS8000 highlights Model naming conventions2 DS8100 Model Maximum configuration for the Model 3 DS8300 Models 922 and 9A2IBM TotalStorage DS8000 model overview and scalability Model comparison Designed for scalability Scalability for capacityLarge and scalable capacity DS8000 model comparisonScalability for performance Adding DDMsFuture plan Comparison of models for capacityWay I/O controllers Linear-scalable architectureRIO-G Benefit of the DS8000 for scalabilityModel upgrades Model conversions114 DS8000 Series Concepts and Architecture Copy Services 115Introduction to Copy Services Copy Services functionsPoint-in-Time Copy FlashCopy Read from the source volume Read from the target volumeWrite to the source volume Point-in-Time Copy function authorization Refresh target volume also known as Incremental FlashCopyFlashCopy options No background copy optionData Set FlashCopy Incremental FlashCopyMultiple Relationship FlashCopy Data Set FlashCopyWhat is Consistency Group FlashCopy? Consistency Group FlashCopyFlashCopy to Pprc Primary Volume FlashCopy Source Volume FlashCopy Target VolumeInband Commands over Remote Mirror link Remote Mirror and Copy Peer-to-Peer Remote CopyPersistent FlashCopy Metro Mirror Synchronous PprcGlobal Copy PPRC-XD Metro MirrorGlobal Mirror Asynchronous Pprc Global CopyHow Global Mirror works Global MirrorGlobal Mirror How it works OS Global Mirror XRC Secondary server 11 z/OS Global MirrorComparison of the Remote Mirror and Copy functions 12 z/OS Metro/Global MirrorGlobal Copy PPRC-XD What is a Consistency Group? What is data consistency?How does Consistency Group keep data consistency? 1st LSS13 Interfaces for Copy Services Storage Hardware Management Console S-HMC16 DS8000 Copy Services network components DS Storage Manager Web-based interfaceDS Command-Line Interface DS CLI Tip What is changed from the ESS CLI?DS Open application programming Interface API Interoperability with ESS Future Plans140 DS8000 Series Concepts and Architecture Part 3 Planning and configuration 141142 DS8000 Series Concepts and Architecture Installation planning 143Packaged dimensions and weight for DS8000 models General considerationsDelivery requirements Installation site preparation Floor and space requirements145 Installing on raised or nonraised floors Meeting floor load requirementsCalculating space requirements Power requirements Power controlDS8000 dimensions 147Power outlet requirements Input voltage requirementsPower connector requirements Power consumption and environmental informationEnvironmental requirements Fans and air intake areasHost attachment Attaching to open systems hostsCooling the storage complex ESCON-attached S/390 and zSeries hosts FICON-attached S/390 and zSeries hosts151 Where to get the updated information for host attachment Host systems attachmentSAN Fabric products Network and SAN requirements HMC network requirementsChannel extension technology products 153Remote power control requirements Remote support connection requirementsSAN requirements 155 156 DS8000 Series Concepts and Architecture Configuration planning 157Configuration planning overview Storage Hardware Management Console S-HMCS-HMC and Ethernet switches External S-HMCRemote services HMC software componentsDS Storage Manager 161 Required portsHMC network topology Dial-up connection Secure high-speed connection163 Remote access Call homeHMC security considerations Security mechanism 1 Console must initiate sessionSecurity mechanism 2 Public key encryption 165Security mechanism 3 Login security FTP Offload optionHMC user management Operating environment license OEL required feature Licensed function indicatorsDS8000 licensed functions 167Optional features Operating environment license feature codesPoint-in-Time Copy function 2244 Model PTC License scope for each DS8000 licensed functionPoint-in-Time Copy PTC feature codes Remote Mirror and Copy RMC feature codesRemote Mirror and Copy functions 2244 Model RMC Remote Mirror for z/OS 2244 Model RMZParallel Access Volumes 2244 Model PAV Remote Mirror for zSeries RMZ feature codesParallel Access Volumes PAV feature codes Ordering licensed functions171 User authorize to FlashCopy 25 TB of CKD dataSolution Disk storage feature activation 173Logical configurations Capacity planningScenarios for managing licensing Adding storage capacity to an existing licensed function175 CKD RAID rank capacitySparing rules FB RAID rank capacitySparing examples 177Sparing Example 2 RAID-10 179 11 Sparing example 3 RAID-5 Different capacity, same RPMSparing Example 4 RAID-5 IBM Standby Capacity on Demand Standby CoDCapacity and well-balanced configuration 181DDM to DA Mapping -- 2-way Data migration planning 183Basic commands Operating system mirroringSoftware packages Remote copy technologiesMigration services and appliances 6 z/OS data migration methods185 Planning for performance 15 Different data migration methodsParallel Access Volumes z/OS only Disk MagicSize of cache storage Number of host ports/channelsHot spot avoidance DS Storage Manager logical configuration 189Configuration hierarchy, terminology, and concepts Storage configuration terminologyPSeries1 PSeries2 Array sites ArraysRanks Extent poolsExtent Pool Logical volumes Volume groupsVolume Group Host System C Address groupsExtent Pool Extent Pool Planning Raw or physical DDM layer Array site layerArray layer Logical Configuration flow Logical volume layerRank layer Extent pool layerIntroducing the GUI and logical configuration panels Connecting to the DS800010 Entering the URL using the TCP/IP address for the S-HMC Welcome panelReal-time Manager configuration 12 The Welcome panelCopy Services Simulated Manager configurationCreating and defining the users and passwords LogUsing the help panels information center 15 User administration panelNavigating the GUI 17 View of the information center19 View of the storage complexes in the work area 20 View of the Storage Complexes sectionRadio buttons and check boxes 21 Storage unit view of the pull-downLogical configuration process Configuring a storage complexConfiguring the storage unit 25 The General storage unit information panel Configuration advancement steps 28 Specify I/O adapter configuration panel Configuring the logical host systems 29 Create host systems, screen31 View of the General host information panel 33 Define host ports panel, with updated host information Creating arrays from array sites Click Apply assignment and OK36 The Definition method panel Creating extent pools 38 The Add arrays to ranks panel with FB selectedCreating FB volumes from extents 39 The Definition method panel42 The Define volume properties panel 41 The Select extent pool panelCreating volume groups Click Volume Groups44 The Define volume group properties filled out Deleting LUNs and recovering space in the extent pool Assigning LUNs to the hostsClick Host Systems Creating CKD volumes Click Volumes → zSeriesCreating CKD LCUs Click FinishDisplaying the storage unit Wwnn Click Storage Units49 View of the Wwnn in the General panel 230 DS8000 Series Concepts and Architecture 231 Introduction FunctionalityInstallation methods Supported environmentsCommand flow ESS Copy Services command flow using ESS Copy Services CLIDS CLI command flow Secure socketsTCP/IP ports DS6000 command flow DS8000 split networkCommand flow for the DS6000 ESS CLI co-existenceStorage management CLI co-existenceCommand modes Single command modeExample 11-1 Using DS CLI via a single command User securityInteractive mode Script modeExample 11-4 Using DS CLI in interactive mode Example 11-3 Creating a DS CLI scriptLists all available DS CLI commands Lists all DS CLI commands with syntax informationSyntax conventions User assistanceExample 11-8 Use of the help -lcommand Return codesMan pages DS CLI return codesExample 11-11 Example of a configuration script Usage examplesExample 11-10 Return code examples Which CLI to use based on what hardware you have installed Mixed device environments and migrationDS CLI migration example Migration tasksDetermining the saved tasks to be migrated Migration considerationsA portion of the tasks listed by using the GUI Collecting the task detailsConverting the saved task to a DS CLI command Using the GUI to get the contents of a FlashCopy taskExample 11-14 Using interactive dscli mode without profiles Converting a FlashCopy task to DS CLIUsing DS CLI commands via a single command or script Procedure to create an encrypted password fileSetting up a profile Creating a user ID for use only with ESSIssuing a DS CLI command and scripting it Example 11-18 Establishing a FlashCopy with a single commandExample 11-20 Using script mode Example 11-19 Creating an executable file252 DS8000 Series Concepts and Architecture Performance considerations 253What is the challenge? Speed gap between server and disk storageNew and enhanced functions Where do we start? 255Switch from Escon to Ficon ports SSA backend interconnectionArrays across loops Pprc over Fibre Channel linksFibre Channel switched disk interconnection at the back end How does the DS8000 address the challenge?FC-AL shortcomings How the DS8000 series overcomes FC-AL shortcomingsMemory 259 Fibre Channel device adapter New four-port host adaptersPOWER5 Heart of the DS8000 dual cluster design 261RIO-G Interconnect RIO-G Interconnect 263Performance and sizing considerations for open systems Vertical growth and scalabilityWorkload characteristics Data placement in the DS8000Cache size considerations for open systems 265LVM striping 266 DS8000 Series Concepts and ArchitectureStripe size 267Determining where to attach the host Determining the number of paths to a LUNSubsystem Device Driver SDD Dynamic I/O load-balancing Performance and sizing considerations for z/OS Connect to zSeries hosts269 Performance potential in z/OS environments 12 DS8100 frontend connectivity example partial viewAppropriate DS8000 size in z/OS environments Processor memory size considerations for z/OS environments271 Or zSeries channel consolidation Disk array sizing considerations for z/OS environments 273Configuration recommendations for z/OS Configure one extent pool for each single rankMinimize the number of extent pools 275Extent pool0 Extent pool1 Plan for a reasonable number of extent pools277 15 Mix of extent pools278 DS8000 Series Concepts and Architecture 279 280 DS8000 Series Concepts and Architecture ZSeries software enhancements 281Software enhancements for the DS8000 13.2 z/OS enhancementsScalability support Large Volume Support LVS Read availability mask supportBenefits of the scalability enhancements 283Initial Program Load IPL enhancements 13.2.5 DS8000 definition to host softwareRead control unit and device recognition for DS8000 New performance statistics 285Listdata Count 287 Listdata Counts report of DS8000Listdata Status Resource Management Facility RMF 28913.3 z/VM enhancements 13.4 z/VSE enhancementsMigration considerations Coexistence considerationsTPF enhancements 291292 DS8000 Series Concepts and Architecture Data migration in zSeries environments 293Define migration objectives in z/OS environments Consolidate storage subsystemsConsolidate logical volumes Considerations for new logical volume size295 Dynamic Parallel Access Volumes required for large volumes Example 14-1 Data Classes with EF attributeKeep source and target volume size at the current size 297Data migration based on physical migration Summary of data migration objectivesPhysical migration with DFSMSdss and other storage software Software- and hardware-based data migration Data migration with Piper for z/OS299 Piper hardware Data migration with z/OS Global Mirror 301Hardware- or microcode-based migration Bridge from Escon to Ficon with Metro/Global CopyData migration with Metro Mirror or Global Copy 303Pprcopy DDNAMEDD02 Query 305 Example 14-3 All data is replicated491 Example 14-5 All data is replicatedData Set Services Utility Data migration based on logical migration307 Hierarchical Storage Manager, DFSMShsm System utilities309 SMS Storage Groups migration source environmentExample 14-8 Select SMS storage group in Scds Storage Group Application SelectionAlter Volume Statuses Pool Copy Pool Backup only 311Example 14-12 Confirmation about SMS volume status change ALL Volumes Altered313 Combine physical and logical data migration 14.5 z/VM and VSE/ESA data migration Summary of data migration315 316 DS8000 Series Concepts and Architecture 317 318 DS8000 Series Concepts and Architecture Open systems support and software 319Where to look for updated and detailed information Open systems supportSupported operating systems and servers DS8000 Interoperability Matrix IBM HBA Search ToolDS8000 Host Systems Attachment Guide TotalStorage Proven programDifferences to the ESS Platform and operating system vendors’ pagesEmulex Corporation AttoBoot support Additional supported configurations RPQSubsystem Device Driver Other multipathing solutions DS CLIIBM TotalStorage Productivity Center IBM TotalStorage Productivity CenterMDM main panel Device Manager Sample Device Manager viewTPC for Disk Sample screenshot of TPC for DiskGlobal Mirror Utility TPC for ReplicationEnterprise Remote Copy Management Facility eRCMF 332 DS8000 Series Concepts and Architecture Data migration in the open Systems environment 333Tor Comparison of migration methods Host operating system-based migrationBasic copy commands Copy raw devicesMigration using volume management software Online copy and synchronization with rsyncBackup and restore Migration using LVM mirroringMigration using backup and restore Subsystem-based data migrationMetro Mirror and Global Copy Combination of Metro Mirror and Global CopyIBM Piper migration Piper migrationIBM migration services Other migration applicationsAppendix A. Open systems operating systems specifics 343Data placement considerations DS8000 Host Systems Attachment GuidePlanning Capacity planning considerationsUnix performance monitoring tools IostatExample A-1 AIX iostat output System Activity Report SAR Example A-2 SUN Solaris iostat outputVmstat Example A-3 SAR Sample OutputOther publications AIX host attachment scriptsFinding the World Wide Port Names Example A-4 Finding Fibre Channel adapter WWNDetermine the installed SDD level Useful SDD commandsManaging multiple paths Subsystem device driver SDDExample A-7 lsvpcfg command Multipath I/O MpioDetermine the installed Sddpcm level Useful Mpio commandsExample A-8 lspath command result LVM configuration AIX access methods for I/OLVM striping LVM mirroringBoot device support AIX on IBM iSeriesDirect I/O Concurrent I/OMonitoring I/O performance IostatFilemon Example A-9 Filemon output fileIBM Mpio FC Linux Existing reference material Implementing Linux with IBM Disk StorageLinux with zSeries and ESS Essentials Getting Started with zSeries Fibre Channel ProtocolImportant Linux issues Some Linux Scsi basicsTable A-1 Major numbers and special device files Missing device files Example A-10 Create new special device files for Scsi disksManaging multiple paths Limited number of Scsi devicesScsi device assignment changes RedHat Enterprise Linux RH-EL multiple LUN support Fibre Channel disks discovered before internal Scsi disksAdding FC disks dynamically Example A-12 Sample /etc/modules.confExample A-13 SCSi disks attached at system start time Linux on IBM iSeries Gaps in the LUN sequenceTroubleshooting and monitoring /proc pseudo file systemExample A-16 Sample /proc/scsi/scsi file Performance monitoring with iostat Generic Scsi toolsExample A-17 Sample /proc/scsi/qla2300/x HBA and operating system settings Microsoft Windows 2000/2003SDD for Windows Windows Server 2003 VDS support Figure A-1 Microsoft VDS ArchitectureFC port configuration Volume Shadow Copy ServiceHP OpenVMS Geographically Dispersed SitesVolume configuration ConfigurationsCommand Console LUN OpenVMS volume shadowingAppendix A. Open systems operating systems specifics 372 DS8000 Series Concepts and Architecture Appendix B. Using DS8000 with iSeries 373Logical volume sizes Table B-1 OS/400 logical volume sizesSupported environment HardwareProtected versus unprotected volumes Changing LUN protectionAdding volumes to iSeries configuration Using 5250 interfaceFigure B-3 Work with Disk Configuration menu Adding volumes to an Independent Auxiliary Storage Pool Figure B-5 Confirm Add UnitsFigure B-7 iSeries Navigator Signon to iSeries window Figure B-9 SST Signon Figure B-11 New disk pool welcome Figure B-13 Confirm disk pool configuration Figure B-15 Choose the disks to add to the Disk Pool Figure B-17 New Disk Pool Summary Figure B-20 New Disk Pool shown on iSeries Navigator Multipath Avoiding single points of failureConfiguring multipath Figure B-22 Single points of failureAdding multipath volumes to iSeries using 5250 interface Figure B-24 Example of multipath with iSeriesFigure B-25 Adding multipath volumes to an ASP Adding volumes to iSeries using iSeries Navigator Figure B-27 Adding a multipath volumeFigure B-28 New Disk Pool shown on iSeries Navigator Managing multipath volumes using iSeries Navigator Figure B-30 Example of multipath logical unitsAppendix B. Using DS8000 with iSeries Figure B-32 Multipath logical unit properties Multipath rules for multiple iSeries systems or partitions Figure B-33 Multipath connectionsSizing guidelines Changing from single path to multipathPlanning for arrays and DDMs CacheNumber of iSeries Fibre Channel adapters Size and number of LUNsTable B-2 Capacity per I/O Adapter Recommended number of ranks Sharing ranks between iSeries and other serversTable B-3 Disk operations per second per RAID rank Connecting via SAN switches MigrationOS/400 mirroring Metro Mirror and Global CopyFigure B-35 Using Metro Mirror to migrate from ESS to DS8000 OS/400 data migrationFigure B-36 Ending allocation for existing disk units Copy Services for iSeries FlashCopyRemote Mirror and Copy ISeries toolkit for Copy Services AIX on IBM iSeriesLinux on IBM iSeries 406 DS8000 Series Concepts and Architecture Appendix C. Service and support offerings 407IBM Web sites for service offerings IBM service offeringsIBM Implementation Services for TotalStorage disk systems IBM Implementation Services for TotalStorage Copy FunctionsIBM Geographically Dispersed Parallel Sysplex Gdps Enterprise Remote Copy Management Facility eRCMFIBM Operational Support Services Support Line IBM eServer iSeries Copy ServicesAppendix C. Service and support offerings 412 DS8000 Series Concepts and Architecture IBM Redbooks Other publications413 Online resources How to get IBM Redbooks Help from IBM416 DS8000 Series Concepts and Architecture Index 417DS CLI OEL Escon Ficon RH-EL BBU Spcn VSE IBM TotalStorage DS8000 Series Concepts and Architecture Page Page IBM TotalStorage DS8000 Series Concepts Architecture