Figure 3-2 Advanced System Management main menu

3.3.2 Service Agent

Service Agent is an application program that operates on a p5, pSeries, or IBM RS/6000 computer and monitors them for hardware errors. It reports detected errors, assuming that they meet certain criteria for criticality, to IBM for service with no customer intervention. It is an enhanced version of Service Director™ with a graphical user interface.

Key things you can accomplish by using Service Agent for p5, pSeries, and RS/6000 are:

￿Automatic problem analysis

￿Problem-definable threshold levels for error reporting

￿Automatic problem reporting; service calls placed to IBM without intervention

￿Automatic customer notification

In addition to these features, the following are available:

￿Commonly viewed hardware errors: You can view hardware event logs for any monitored machine on the network from any Service Agent host user interface.

￿High-availability cluster multiprocessing (HACMP) support for full fallback: includes high-availability cluster workstation (HACWS) for 9076.

￿Network environment support with minimum telephone lines for modems.

￿VPD data can be sent to IBM using Performance Management.

Machines are defined by using the Service Agent user interface. After machines are defined, they are registered with the IBM Service Agent Server (SAS). During the registration process, an electronic key is created that becomes part of your resident Service Agent program. This key is used each time Service Agent places a call for service. The IBM Service Agent Server

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IBM P5 570 manual Service Agent, Advanced System Management main menu

P5 570 specifications

The IBM P5 570 is a high-performance server that was designed for enterprise-scale computing, offering a blend of advanced technologies and a flexible architecture. Launched as part of IBM's Power5 server line, the P5 570 stands out for its robust processing capabilities and extensive scalability, making it a preferred choice for businesses requiring reliable and efficient computing solutions.

At the heart of the P5 570 is the IBM Power5 processor, which employs simultaneous multi-threading (SMT) technology. This allows the processor to handle two threads per core, effectively doubling the throughput for workloads ideally suited to multi-threading. The server typically features a configuration of up to 32 Power5 processors, providing an impressive compute power that supports demanding applications, ranging from databases to complex enterprise resource planning (ERP) systems.

The P5 570 architecture supports a wide range of memory configurations, with a maximum memory capacity of up to 512 GB. Utilizing IBM’s proprietary Chip Memory technology, it can deliver high bandwidth and low latency, significantly enhancing performance for memory-intensive applications. Furthermore, the integrated memory controller architecture optimizes memory access, ensuring that critical workloads run smoothly.

Scalability is a key characteristic of the P5 570, with the ability to expand processing power and memory capacity as an organization’s needs grow. The server supports various operating systems, including AIX, Linux, and IBM i, which provides flexibility for diverse IT environments. This versatility ensures that companies can run their preferred applications without the need for substantial system overhauls.

In terms of storage, the P5 570 utilizes advanced RAID technology and supports a variety of disk configurations, ensuring that data integrity and availability are maintained. Coupled with built-in security features, such as the IBM Trusted Foundation, which establishes a secure boot environment, the P5 570 offers a reliable platform for mission-critical workloads.

Finally, the IBM P5 570 is designed for high availability and redundancy. Features like hot-swappable components and advanced error detection and recovery mechanisms minimize downtime, making it a dependable choice for businesses that operate around the clock. Combined with its powerful hardware and versatile software support, the IBM P5 570 remains a formidable player in the high-performance server arena.