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IBM V-CAN manual Online Application Ö Electronic Signature, Indiana Eligibility Modernization

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2.1.3Online Application

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

2.1.3Online Application

If an applicant is not applying for Food Stamps, or does not wish to screen for potential eligibility of Expedited Food Stamps, s/he can bypass the Internet Screening and complete the online application. There are two steps to completing the online application:

Online Application Ö Electronic Signature

Step 1: Complete Online Application

An applicant will complete the online application by answering questions about household members, relationships, resources, income and expenses. The figures below provide examples of the household member screens of the online application. Applicants will enter general information about each household member as shown below:

Figure 5: Household Member Information

At the end of each online application section, applicants will review a summary page which allows the applicant to review what is entered into the application and make changes if necessary. Applicants will have 30 days to complete an online application once it is started and saved. Figure 6 shows the Household Member Information Summary.

V-CAN User Guide	10	vcan@us.ibm.com

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IBM Online Application Ö Electronic Signature, Indiana Eligibility Modernization, V-CAN User Guide, vcan@us.ibm.com

Contents

V-CAN User Guide INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN vcan@us.ibm.com2. Applying for Benefits in the New System………………………………………………… Table of Contents1. Getting Started………………………………………………………………………………… 3. Managing Benefits in the New System……………………………………………………1.1.1 V-CAN User Guide 1. Getting Started1.1. Introduction INDIANA ELIGIBILITY MODERNIZATIONINDIANA ELIGIBILITY MODERNIZATION 1.1.2 Options for Access PointsNon-publicized Access Points will not be listed on the FSSA website Voluntary Community Assistance Network V-CAN2.1.1 Application Process After Modernization 2. Applying for Benefits in the New System2.1 Applying for Benefits Overview INDIANA ELIGIBILITY MODERNIZATIONÞ Mail Ö Paper Application Online Application Ö Electronic Signature Ü Online Application Ö Electronic SignatureInternet Screening Ö Print Ö Paper Application Call Center Ö Mail Ö Paper ApplicationÞ Mail Ö Paper Application Ü Online Application Ö Electronic SignatureInternet Screening Ö Print Ö Paper Application INDIANA ELIGIBILITY MODERNIZATIONV-CAN User Guide INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN vcan@us.ibm.comJANESMITH INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN 123 MAIN STREETINDIANA ELIGIBILITY MODERNIZATION 2.1.3 Online ApplicationOnline Application Ö Electronic Signature Voluntary Community Assistance Network V-CANV-CAN User Guide INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN vcan@us.ibm.com2.1.5 Paper Application 2.1.4 Call CenterCall Center Ö Mail Ö Paper Application Paper Application Ö Signature PageINDIANA ELIGIBILITY MODERNIZATION 2.1.6 Application Packet2.1.7 Submitting an Application Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN Select the documents mailed or FAXed to the FSSA Service CenterINDIANA ELIGIBILITY MODERNIZATION V-CAN User GuideINDIANA ELIGIBILITY MODERNIZATION 2.1.8 Application Processing2.1.9 Interviews Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 2.1.10 Authorized RepresentativesINDIANA ELIGIBILITY MODERNIZATION V-CAN User GuideINDIANA ELIGIBILITY MODERNIZATION 2.1.11 Other Application ProcessesHoosier Healthwise Voluntary Community Assistance Network V-CANMedicare Savings Program Healthy Indiana Plan HIPMedicaid Disability MA-D INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN 2.1.12 Application TipsINDIANA ELIGIBILITY MODERNIZATION V-CAN User Guide3.1.1 Agency Registration New 3. Managing Benefits in the New System3.1 Managing Benefits Overview 3.1.2 Checking Case StatusVoluntary Community Assistance Network V-CAN 3.1.3 Reporting ChangesINDIANA ELIGIBILITY MODERNIZATION V-CAN User GuideVoluntary Community Assistance Network V-CAN 3.1.4 RedeterminationINDIANA ELIGIBILITY MODERNIZATION V-CAN User GuideINDIANA ELIGIBILITY MODERNIZATION 3.1.5 Call Center Main Menu 7am - 7pm, Monday - Friday, local timeƒ Cases including Food Stamps elderly and disabled Voluntary Community Assistance Network V-CANINDIANA ELIGIBILITY MODERNIZATION 3.1.6 Call Center Main Menu After-Hours Automated SystemPROBLEM RESOLUTION TEAM Call Center Representatives Voluntary Community Assistance Network V-CANV-CAN User Guide INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN vcan@us.ibm.com4.1 Client Support Materials Overview 4.1.1 Access Point Materials4. Client Support Materials Figure 12 Access Point MaterialsINDIANA ELIGIBILITY MODERNIZATION 4.1.3 How to Order Client Support Materials4.1.2 Referral Member Materials Voluntary Community Assistance Network V-CANV-CAN Connector 5. V-CAN Resources5.1 General Helpful Tips for V-CAN Access PointsApply for Benefits Screen for Services Report a Change 5.1.2 V-CAN Member Questions5.1.3 Instructions for Locating the Online Functions INDIANA ELIGIBILITY MODERNIZATION6.1.1 Public Assistance Contacts 6. Appendix6. 1 Quick Reference Cards 6.1.2 Call Center Main MenuHealthy Indiana Plan HIP V-CAN ContactsCash Assistance TANF, Food Stamp and Health Coverage Hoosier Works Electronic Benefit Transfer EBT Cards1 Find a Local DFR Office 2 Check Case Status 4 Listen to Frequently Asked Questions regardingCall Center Main Menu INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN 6.1.3 Indiana Benefits Information to Get You StartedINDIANA ELIGIBILITY MODERNIZATION V-CAN User Guide