IBM manual Select the documents mailed or FAXed to the FSSA Service Center, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

Figure 8: Document Coversheet

Select the

document(s)

mailed or FAXed

to the FSSA

Service Center.

For the most efficient processing, each piece of required documentation should be submitted on an individual page. For example, if you are providing a photocopy of a driver’s license and Social Security Card, you should copy each document on a separate page rather than copying both items on the same page.

•Once an application and/or supporting documents are submitted by mail or FAX to the Service Center, the information should not be resubmitted. A document that is not yet available for processing is not lost; resubmission will slow the system down, creating multiple copies of the same document.

•Remember: Each Document Coversheet includes a case-specific barcode that is used to attach the documents to the electronic case file. Do not copy or use a Document Coversheet for client(s) who are not associated with that case.

•If submitting an application and supporting documents by mail, be sure to remove all paper clips and staples.

V-CAN User Guide 14 vcan@us.ibm.com