IBM manual Call Center Main Menu, Find a Local DFR Office 2 Check Case Status, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

Call Center Main Menu

Call Center Main Menu

1-800-403-0864

Main Menu (7am – 7pm local time)

ƒPress (1) for English or (2) for Spanish

ƒPress (1) for Healthy Indiana Plan (HIP); (2) Benefit Programs (i.e., Food Stamps, Cash Assistance or Health Coverage); or (3) for IMPACT Employment Services

ƒMain Menu Options:

1.Apply for Assistance (by speaking with a Representative)

2.Check Case Status

3.Ask about a Letter or Notice

4.Report a Change

5.Review or Reschedule an Appointment

6.Find a Local Office

7.Request a Proof of Eligibility Letter

8.More Options

ƒ(1) Trouble Getting Required Information

ƒ(2) Report Suspected Fraud

ƒ(3) Questions about Electronic Benefit Transfer (EBT) Cards

ƒ(4) Frequently Asked Questions (FAQs)

ƒ(5) Third Party Inquiry (general or case specific)

ƒ(6) Other Questions

Main Menu (After-Hours Automated System)

1)Find a Local DFR Office

2)Check Case Status

3)Report a Change (leave a message with change of address, income, etc)

4)Listen to Frequently Asked Questions regarding:

1)Programs (Food Stamps, Cash Assistance (TANF), Medicaid, Hoosier Healthwise, Medicaid for nursing home care, IMPACT)

2)Reporting Changes

3)Electronic Benefit Transfer (EBT) Questions

4)Fraud

5)Service Center mailing address/FAX number

6) Disagreements with a Case Decision

5) EBT Questions (to obtain more detailed EBT account information from JP Morgan)

V-CAN User Guide 32 vcan@us.ibm.com