IBM V-CAN Member Questions, Instructions for Locating the Online Functions, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

HIP Application and Brochures order form

To order HIP applications and brochures for your office, complete and submit the HIP Applications and Brochures order form.

5.1.2V-CAN Member Questions

Questions and comments about eligibility modernization and the V-CAN should be emailed to the IBM- led Coalition at vcan@us.ibm.com. If you are working with or on behalf of a client and experience a problem, please let us know. When reporting an issue, please provide the following information in your email:

ƒClient name and case number or date of birth and last four digits of Social Security Number;

ƒName of Call Center Representative, if applicable;

ƒTime of day the call was made, if applicable; and

ƒPhone number where the call was placed, if applicable.

5.1.3Instructions for Locating the Online Functions

Use the following instructions to locate the screening and online application and to check case and report changes on the Internet:

ƒGo to www.in.gov/fssa;

ƒClick the “Apply for Benefits/Manage your Benefits” button;

ƒSelect the county where the applicant resides (NOTE: only applicants in counties where Eligibility Modernization has been implemented can use this function);

ƒClick “Start Here” ; and

ƒOn the Welcome page, select the appropriate link to Screen for Services,

Apply for Benefits, Check Case Status or Report a Change.

Figure 14: Online Tools Welcome Page

Apply for Benefits

Screen for Services

Report a Change

Check Case Status

V-CAN User Guide 29 vcan@us.ibm.com