IBM V-CAN manual Application Packet, Submitting an Application, Indiana Eligibility Modernization

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

The application contains a case-specific barcode, so a blank paper application should not be photocopied and used for multiple applicants.

2.1.6Application Packet

An applicant may print or have an application packet mailed to them, regardless of method used to start an application (i.e., toll-free number, local DFR office or Internet). If an applicant completes the screening and prints a partially-completed application or requests one to be mailed, s/he will receive an application packet containing the entire Indiana Application for Assistance and signature page, Summary of Rights and Responsibilities, Document Coversheet and a list of supporting documents required for each program. The application contains space for the applicant to complete the partially- completed application.

If an applicant completes the online application, the applicant’s responses are entered into the online application. At the end of the online application, the applicant can print or request a mailed application summary (not the entire application) that contains the responses. In addition to the application summary, the Indiana Application for Assistance signature page, the Summary of Rights and Responsibilities, Document Coversheet and a list of supporting documents required for each program are provided in the application packet.

2.1.7Submitting an Application

Completed applications and copies of supporting documents can be submitted to the FSSA Service Center through the mail or FAX (same as the toll-free number), or dropped off at a local DFR office. Local DFR offices will date stamp the application to establish the application date and will send applications and supporting documents to the FSSA Service Center for processing.

A case-specific, bar-coded Document Coversheet should be used when submitting copies of supporting documents after the application has already been submitted, whether sending by mail or FAX to the FSSA Service Center. The Document Coversheet may be used more than once for the same case if you are sending different documents in separate FAXes or envelopes (e.g., the applicant has some documents one day and brings in additional documents the next day).

Applicants will place an “X” next to the type of supporting document submitted (i.e., copy of vehicle registration, rent receipt, etc). If sending a completed application and copies of supporting documentation, be sure to include the application and the supporting documents in the same FAX transaction to the FSSA Service Center (no Document Coversheet needed, since the application contains a case-specific, bar-code). See Figure 8: Document Coversheet.

V-CAN User Guide 13 vcan@us.ibm.com