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IBM Application Tips, Indiana Eligibility Modernization, V-CAN User Guide, vcan@us.ibm.com

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2.1.12 Application Tips

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

2.1.12 Application Tips

Highlighted below are a few tips and procedures, most of which are especially relevant to agencies involved as Authorized Representatives:

oWhen using the Internet Screening or Online Application, do not use the Internet browser’ “Back” button; instead, use the “back” button located at the bottom of the screening or application.

oThe 10-digit Confirmation Number, starting with a “5,” should only be used when completing an online application that is already in progress. The Case Number (10-digit number, starting with a “1”) is assigned once an application is submitted and will be listed on the Interview and 2032

Pending Verification notices.

oDo not use the “2400” application (State Form 30465) once the new system is implemented in your county.

oYou may continue to use Hoosier Healthwise and Medicare Savings Program (QMB / SLMB / QI) paper applications in the new system.

V-CAN User Guide	19	vcan@us.ibm.com

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IBM Application Tips, Indiana Eligibility Modernization, Voluntary Community Assistance Network V-CAN, V-CAN User Guide

Contents

vcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User Guide3. Managing Benefits in the New System…………………………………………………… Table of Contents1. Getting Started………………………………………………………………………………… 2. Applying for Benefits in the New System…………………………………………………INDIANA ELIGIBILITY MODERNIZATION 1. Getting Started1.1. Introduction 1.1.1 V-CAN User GuideVoluntary Community Assistance Network V-CAN 1.1.2 Options for Access PointsNon-publicized Access Points will not be listed on the FSSA website INDIANA ELIGIBILITY MODERNIZATIONINDIANA ELIGIBILITY MODERNIZATION 2. Applying for Benefits in the New System2.1 Applying for Benefits Overview 2.1.1 Application Process After ModernizationCall Center Ö Mail Ö Paper Application Ü Online Application Ö Electronic SignatureInternet Screening Ö Print Ö Paper Application Þ Mail Ö Paper Application Online Application Ö Electronic SignatureINDIANA ELIGIBILITY MODERNIZATION Ü Online Application Ö Electronic SignatureInternet Screening Ö Print Ö Paper Application Þ Mail Ö Paper Applicationvcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User Guide123 MAIN STREET INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN JANESMITHVoluntary Community Assistance Network V-CAN 2.1.3 Online ApplicationOnline Application Ö Electronic Signature INDIANA ELIGIBILITY MODERNIZATIONvcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User GuidePaper Application Ö Signature Page 2.1.4 Call CenterCall Center Ö Mail Ö Paper Application 2.1.5 Paper ApplicationVoluntary Community Assistance Network V-CAN 2.1.6 Application Packet2.1.7 Submitting an Application INDIANA ELIGIBILITY MODERNIZATIONV-CAN User Guide Select the documents mailed or FAXed to the FSSA Service CenterINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 2.1.8 Application Processing2.1.9 Interviews INDIANA ELIGIBILITY MODERNIZATIONV-CAN User Guide 2.1.10 Authorized RepresentativesINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 2.1.11 Other Application ProcessesHoosier Healthwise INDIANA ELIGIBILITY MODERNIZATIONINDIANA ELIGIBILITY MODERNIZATION Healthy Indiana Plan HIPMedicaid Disability MA-D Medicare Savings ProgramV-CAN User Guide 2.1.12 Application TipsINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CAN3.1.2 Checking Case Status 3. Managing Benefits in the New System3.1 Managing Benefits Overview 3.1.1 Agency Registration NewV-CAN User Guide 3.1.3 Reporting ChangesINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANV-CAN User Guide 3.1.4 RedeterminationINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 3.1.5 Call Center Main Menu 7am - 7pm, Monday - Friday, local timeƒ Cases including Food Stamps elderly and disabled INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN 3.1.6 Call Center Main Menu After-Hours Automated SystemPROBLEM RESOLUTION TEAM Call Center Representatives INDIANA ELIGIBILITY MODERNIZATIONvcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User GuideFigure 12 Access Point Materials 4.1.1 Access Point Materials4. Client Support Materials 4.1 Client Support Materials OverviewVoluntary Community Assistance Network V-CAN 4.1.3 How to Order Client Support Materials4.1.2 Referral Member Materials INDIANA ELIGIBILITY MODERNIZATIONHelpful Tips for V-CAN Access Points 5. V-CAN Resources5.1 General V-CAN ConnectorINDIANA ELIGIBILITY MODERNIZATION 5.1.2 V-CAN Member Questions5.1.3 Instructions for Locating the Online Functions Apply for Benefits Screen for Services Report a Change6.1.2 Call Center Main Menu 6. Appendix6. 1 Quick Reference Cards 6.1.1 Public Assistance ContactsHoosier Works Electronic Benefit Transfer EBT Cards V-CAN ContactsCash Assistance TANF, Food Stamp and Health Coverage Healthy Indiana Plan HIPINDIANA ELIGIBILITY MODERNIZATION 4 Listen to Frequently Asked Questions regardingCall Center Main Menu 1 Find a Local DFR Office 2 Check Case StatusV-CAN User Guide 6.1.3 Indiana Benefits Information to Get You StartedINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CAN