IBM V-CAN Appendix, 6. 1 Quick Reference Cards, Public Assistance Contacts, Call Center Main Menu

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

6. Appendix

6. 1 Quick Reference Cards

The appendix contains several quick reference cards that V-CAN members can use when assisting applicants and clients. V-CAN members can cut out these reference cards for a quick, easy reference to helpful contacts and information.

6.1.1Public Assistance Contacts

The Public Assistance Contacts list contains helpful phone numbers and website addresses for Indiana public assistance programs. The Public Assistance Contacts sheet can be cut out and placed by a phone for quick reference to commonly used phone numbers and website addresses. Alternatively, V-CAN Access Points providing access to a phone can use this card as an insert in the Call Center Tip Stand if the information suits your clients’ needs. The Public Assistance Contacts card is located on page 23 of the V-CAN User Guide.

NOTE: This list is not inclusive of all organizations that V-CAN members may contact.

6.1.2Call Center Main Menu

The Call Center Main Menu card can be used when working with or on behalf of your clients. These cards provide the main menu options when contacting the Call Center from 7am – 7pm local time or when using the after-hours automated system. This card can be cut out and posted next to a phone for quick reference or in the Call Center Tip Stand provided to V-CAN Access Points. The Call Center Main Menu card is located on page 24 of the V-CAN User Guide.

The Call Center Main Menu is subject to change. Please check the FSSA website at www.in.gov/fssa, click “Eligibility Modernization” and “Communications” for updates to this menu.

V-CAN User Guide 30 vcan@us.ibm.com