IBM manual Table of Contents, Getting Started…………………………………………………………………………………, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

Table of Contents

1.Getting Started………………………………………………………………………………….. 3

1.1Introduction

1.1.1V-CAN User Guide

1.1.2Options for Access Points

2.Applying for Benefits in the New System…………………………………………………... 5

2.1Applying for Benefits Overview

2.1.1Application Process After Modernization

2.1.2Internet Screening

2.1.3Online Application

2.1.4Call Center

2.1.5Paper Application

2.1.6Application Packet

2.1.7Submitting an Application

2.1.8Application Processing

2.1.9Interviews

2.1.10Authorized Representatives

2.1.11Other Application Processes

2.1.12Application Tips

3.Managing Benefits in the New System…………………………………………………….. 20

3.1Managing Benefits Overview

3.1.1Agency Registration

3.1.2Checking Case Status

3.1.3Reporting Changes

3.1.4Redetermination

3.1.5Call Center Main Menu (7am - 7pm, Monday – Friday, local time)

3.1.6Call Center Main Menu (After-Hours Automated System)

4.Client Support Materials……………………………………………………………………… 26

4.1Client Support Materials Overview

4.1.1Access Point Materials

4.1.2Referral Member Materials

4.1.3How to Order Client Support Materials

5.V-CAN Resources……………………………………………………………………………… 28

5.1General

5.1.1V-CAN Publications and Documents

5.1.2V-CAN Member Questions

5.1.3Instructions for Locating the Online Functions

6.Appendix …………………………………………………………………………………………30

6.1Quick Reference Cards

6.1.1Public Assistance Contacts

6.1.2Call Center Main Menu (business and after-hours)

6.1.3Indiana Benefits: Information to Get You Started

V-CAN User Guide 2 vcan@us.ibm.com