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manual Indiana Eligibility Modernization, Voluntary Community Assistance Network V-CAN
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V-CAN
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FAQ
PROBLEM RESOLUTION TEAM Call Center Representatives
How to
Select the documents mailed or FAXed to the FSSA Service Center
Cases including Food Stamps elderly and disabled
Options for Access Points
V-CAN Connector
Page 1
Image 1
I
NDIANA
E
LIGIBILITY
M
ODERNIZATION
Voluntary Community Assistance Network
(V-CAN)
V-CAN
User Guide
December 2008
V-CAN
User Guide
vcan@us.ibm.com
Page 2
Page 1
Image 1
Page 2
Contents
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
V-CAN User Guide
vcan@us.ibm.com
1. Getting Started…………………………………………………………………………………
Table of Contents
2. Applying for Benefits in the New System…………………………………………………
3. Managing Benefits in the New System……………………………………………………
1.1. Introduction
1. Getting Started
1.1.1 V-CAN User Guide
INDIANA ELIGIBILITY MODERNIZATION
Non-publicized Access Points will not be listed on the FSSA website
1.1.2 Options for Access Points
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
2.1 Applying for Benefits Overview
2. Applying for Benefits in the New System
2.1.1 Application Process After Modernization
INDIANA ELIGIBILITY MODERNIZATION
Internet Screening Ö Print Ö Paper Application
Ü Online Application Ö Electronic Signature
Þ Mail Ö Paper Application Online Application Ö Electronic Signature
Call Center Ö Mail Ö Paper Application
Internet Screening Ö Print Ö Paper Application
Ü Online Application Ö Electronic Signature
Þ Mail Ö Paper Application
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
V-CAN User Guide
vcan@us.ibm.com
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
JANESMITH
123 MAIN STREET
Online Application Ö Electronic Signature
2.1.3 Online Application
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
V-CAN User Guide
vcan@us.ibm.com
Call Center Ö Mail Ö Paper Application
2.1.4 Call Center
2.1.5 Paper Application
Paper Application Ö Signature Page
2.1.7 Submitting an Application
2.1.6 Application Packet
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
Select the documents mailed or FAXed to the FSSA Service Center
Voluntary Community Assistance Network V-CAN
V-CAN User Guide
2.1.9 Interviews
2.1.8 Application Processing
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
2.1.10 Authorized Representatives
Voluntary Community Assistance Network V-CAN
V-CAN User Guide
Hoosier Healthwise
2.1.11 Other Application Processes
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
Medicaid Disability MA-D
Healthy Indiana Plan HIP
Medicare Savings Program
INDIANA ELIGIBILITY MODERNIZATION
INDIANA ELIGIBILITY MODERNIZATION
2.1.12 Application Tips
Voluntary Community Assistance Network V-CAN
V-CAN User Guide
3.1 Managing Benefits Overview
3. Managing Benefits in the New System
3.1.1 Agency Registration New
3.1.2 Checking Case Status
INDIANA ELIGIBILITY MODERNIZATION
3.1.3 Reporting Changes
Voluntary Community Assistance Network V-CAN
V-CAN User Guide
INDIANA ELIGIBILITY MODERNIZATION
3.1.4 Redetermination
Voluntary Community Assistance Network V-CAN
V-CAN User Guide
Cases including Food Stamps elderly and disabled
3.1.5 Call Center Main Menu 7am - 7pm, Monday - Friday, local time
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
PROBLEM RESOLUTION TEAM Call Center Representatives
3.1.6 Call Center Main Menu After-Hours Automated System
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
Voluntary Community Assistance Network V-CAN
INDIANA ELIGIBILITY MODERNIZATION
V-CAN User Guide
vcan@us.ibm.com
4. Client Support Materials
4.1.1 Access Point Materials
4.1 Client Support Materials Overview
Figure 12 Access Point Materials
4.1.2 Referral Member Materials
4.1.3 How to Order Client Support Materials
INDIANA ELIGIBILITY MODERNIZATION
Voluntary Community Assistance Network V-CAN
5.1 General
5. V-CAN Resources
V-CAN Connector
Helpful Tips for V-CAN Access Points
5.1.3 Instructions for Locating the Online Functions
5.1.2 V-CAN Member Questions
Apply for Benefits Screen for Services Report a Change
INDIANA ELIGIBILITY MODERNIZATION
6. 1 Quick Reference Cards
6. Appendix
6.1.1 Public Assistance Contacts
6.1.2 Call Center Main Menu
Cash Assistance TANF, Food Stamp and Health Coverage
V-CAN Contacts
Healthy Indiana Plan HIP
Hoosier Works Electronic Benefit Transfer EBT Cards
Call Center Main Menu
4 Listen to Frequently Asked Questions regarding
1 Find a Local DFR Office 2 Check Case Status
INDIANA ELIGIBILITY MODERNIZATION
INDIANA ELIGIBILITY MODERNIZATION
6.1.3 Indiana Benefits Information to Get You Started
Voluntary Community Assistance Network V-CAN
V-CAN User Guide