IBM manual Options for Access Points, Indiana Eligibility Modernization, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

1.1.2Options for Access Points

The first step to becoming a V-CAN Access Point is to determine your level of participation. V-CAN membership is completely voluntary and you can choose the level of access that fits your available resources and client needs. There is no one-size-fits-all approach to V-CAN membership. If you are a V- CAN Access Point or are considering becoming one, below are some options for consideration:

ƒAn Access Point will provide at least one of the following: o Computer

-Internet (Internet Explorer 6.0 or Netscape 7.0 - Free download)

-Adobe Acrobat Reader version 4.0 or newer (Free download)

-Printer (Optional, if computer is provided)

oPhone o FAX o Mail

ƒAccess Points can choose to provide the method(s) of access (computer, phone, etc.) that make sense for their clients and available resources.

ƒAccess Points can choose to be publicized or non-publicized.

9Publicized Access Points serve the public and are listed on the FSSA website as locations where applicants and clients can visit to apply for or manage benefits. To find a list of Publicized Access Points in your county, go to www.in.gov/fssa, click “Family Resources” and “Where do I apply?”, then select your county.

9Non-publicized Access Points provide access to any or all of the new tools for their existing clients only. Non-publicized Access Points will not be listed on the FSSA website.

•You can upgrade your V-CAN member status at any time. If you would like to

upgrade to an Access Point or update your status as publicized or non- publicized, email us at vcan@us.ibm.com.

•Non-publicized Access Points will not be listed on the FSSA website.

V-CAN User Guide 4 vcan@us.ibm.com